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Birdeye
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Stay away from this company. They will make you so many promises. When they first set you up then you will receive meeting after meeting months after months of paying the same fee and nothing has changed. It has not helped my company at all. They claim they will bring in more reviews. They will place you higher on Google. None of that has happened they told me all my listings would have the same address and phone number and still after months the different sites have different phone numbers different addresses. This company ... read more
Ritika was amazing! She was very thorough and attentive. She realized the response rate was low and walked me through adjusting wording to help clients open feedback emails.
Very easy to work with setting up new features for our website and helping us reach our patients better. Shraiya was great helping us install and utilize WebChat.
Everyone was so helpful, from the sales support to onboarding support, I felt fully informed about the product and how to use it. The Birdeye app and website dashboard are easy to use and intuitive. I love the product and the additional features like AI responses to reviews that are professional and warm. I highly recommend Birdeye!!!
I would give them less than one star if I could - their customer service is worse than horrible. The software itself is overly expensive and lacks features that other basic applications have. I have emailed them many times over the last 4 weeks trying to get help and they refuse to respond. At first they sent me to a "retention specialist" but now they just ignore me and have kept me tied into a contract without providing the service I am paying for. STAY AWAY FROM THIS COMPANY!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,606 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Friday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com