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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was my wife's and my first experience of care (needed because I was receiving a hospital day procedure), so we were somewhat anxious about how it would be. In the event, the assessment from the Care Coordinator was careful and professional, and the care provided to my wife by the Bluebird carer was excellent. The Carer was warm, skilled, my wife felt treated with dignity. When I returned from hospital I found my wife and the Carer playing Scrabble together. We couldn't have been more pleased with the care provided. Than... read more
Business response:
Thank you for your wonderful review. We have a wonderful team here at Bluebird Care North Hampshire & West Berkshire that prides itself on the ability to be reactive during challenging times. It was a pleasure working with you and your lovely wife. Please do not hesitate to contact the care team if you require any assistance in the future.
We engaged Bluebird Care to support us in looking after our Father after he suffered a back injury. Our father is 94 years old and has been fiercely independent all his life. His recent injury meant that he could no longer continue to live independently, in particular requiring 24 hours care which my sister and I could not provide. Bluebird responded extremely rapidly and sensitively. They visited us at home and helped us put together a suitable care package that has enabled our Father to stabilise and begin his recovery in ... read more
Business response:
Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well with sensitivity and care! We are so pleased Dad has improved over the last month. Thank you for choosing Bluebird Care. We wish you and your family all the very best.
The dementia advisor is very helpful and has come up with some good activity suggestions. She also provides general good all round advice based on her experience of working with other Dementia sufferers.
Business response:
Thank you for your review! We are so glad we could help support you in finding some appropriate activities that specifically matched your Mum's choices and favourite things to do, based on our Dementia Care Adviser's knowledge of your Mum over the last few years. It is just one aspect of our person-centred care service, and we hope she thoroughly enjoys whatever she decides to do!
Found a very good permanent carer to meet the needs of my Dad. Varied experience leading up to the permanent placement but very happy with the care and attention he's now receiving. Good communication with care provider.
Business response:
Thank you for providing such a lovely review. It's great to hear the difference that Live-In Care is making to your dad. We are so pleased to see that you are extremely satisfied that Dad is treated with dignity. Please do not hesitate to contact the team if we can be of any further assistance.
I have found Bluebird care to be very efficient, consistent and well organised but overall the kindness and consideration the bluebird expert carers have shown my Mum has really improved her mental wellbeing and peace of mind. I love the app and the reassurance it gives me. I also appreciate that my emails are answered and requests swiftly actioned and the flexibility and reliability of the service that Bluebird provides. Many thanks
Business response:
We are so pleased to hear that our carers are providing such kind and compassionate care to your mum. It's wonderful to know that her mental well-being has improved. We understand how important it is for family members to have peace of mind, so we are delighted the app enables you to have that. Thank you for taking the time to share your positive experience!
My brother has Advanced Dementia and his condition has sadly deteriorated this year. Whilst my family were very pleased with the excellent morning and night care Bluebird gave my brother, we came to realise that his needs were no longer going to be met by just a carer in the morning and one in the evening. We explored the idea of "live-in" care for my brother as he was often up in the night turning on switches etc., and as we were asleep upstairs we had no knowledge of what my brother was doing downstairs. We discussed "live... read more
Business response:
Thank you for your kind words and review. Caring for your brother is a pleasure, and we are delighted to hear that it brings you peace of mind, knowing he is well cared for and has shown such significant improvement in his mobility and overall health. We are glad live-in care is having such a positive effect on your brother and the wider family. It is a pleasure to provide ongoing care and support.
I cannot recommend Bluebird carers highly enough. Everyone who came to the house to care for my father or who I spoke to on the phone was friendly, sympathetic and helpful. I cannot fault the care he received from Bluebird care in the last weeks of his life and every carer was a pleasure to see. They never seemed to be in a rush and checked on my Mum every visit as well. Communication with the office was also very efficient and caring .
Business response:
Thank you so much for your lovely review. We are very pleased to hear that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care your father required when needed, and that we were able to alleviate some of the stress you experienced at the time. We wish you and your family all the very best.
Bluebird adapted to changing circumstances of both my parents, and identified suitably matched carers for their personalities. They maintained a good relationship throughout, both the visiting and live in carers, but also the office staff were responsive to all our feedback and changing circumstances throughout.
Business response:
Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well! It was a pleasure taking care of your parents throughout their care journey. Thank you for choosing Bluebird Care.
My Uncle had carers twice a day always found them very happy and helpful. They made his day always, office very helpful when you needed them.
Business response:
Thank you for your 5-star review. It has been an absolute pleasure caring for your uncle for the last three years, the care experts were very fond of him. We are very pleased that you were happy with the service you received.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 104 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open on Monday at 8:30 a.m.