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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
Successfully purchased a used vehicle at the dealership. The process was relatively straight forward and was accomplished quite quickly. Don Morrow was friendly and easy to work with.Overall a positive experience.
Business response:
That is wonderful to hear! We are so glad Don was able to make sure your buying experience at our dealership had you driving away completely satisfied. We take pride in providing all of our customers with the friendly service that helps make the buying process to smooth and easy. Thank you for your business. Enjoy your new car, and have a wonderful day!
This is our third BMW and the second purchase from Casey. We came to Casey because the service at Checkered Flag BMW was subpar. We have found the entire experience, from buying the vehicle to service, to be exceptional and far better than their competitors. Joe Hargraves is an excellent salesman and an overall efficient representative of BMW. He was accessible, knowledgeable and caring as we discussed our options. We look forward to our new car and our continuing relationship with Casey. Thank you Casey for being the best i... read more
Business response:
Thank you so much for taking the time out of your day to share your wonderful feedback! We are so glad Joe was able to go the extra mile to make sure your buying experience at our dealership had you driving off our lot completely satisfied. We take great pride in really listening to our customers wants and needs so that we may help guide them to the vehicle that is absolute perfect for them. BMW is a higher standard brand, and we believe our customers deserve a higher standard of service to match. We truly appreciate your bu... read more
I had a great experience with Don and Steve while purchasing our newest vehicle. Don called as he stated and even stayed over to make sure I had an opportunity to view and purchase a car I saw online after his shift was over. We were able to test drive and get the car price within a comfortable range for our family. Steve came in and gave us great details and both gentlemen were very detailed with the car we purchased. I truly expect our visits for service will be as great as the sales department. We will be in for our purch... read more
Business response:
Thank you so much for taking the time out of your day to share your kind words! We are very glad to hear both Don and Steve were able to make sure your buying experience at our dealership had you driving away completely satisfied. We take great pride in being able to make sure our customers have the fun, smooth and worry-free buying process they deserve whenever they visit our dealership. You can be sure that your visits to our service center will be met with the same dedication as our service team has. We truly appreciate y... read more
From start to finish, this was a very enjoyable experience. Don Morrow was a true professional. His knowledge of the vehicle made it easy for us to make a decision to buy. He was helpful and never put any pressure on us to buy.
Business response:
Thank you so much for your awesome feedback Don and Carol! It is wonderful to hear Don was able to make sure your buying experience at our dealership was so enjoyable. We do our very best to make sure our customers' buying process are smooth, fun and easy as possible. BMW is a higher standard of brand, and we believe our customers deserve a higher standard of service to match. We truly appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new BMW!
We really appreciated the patience and knowledge displayed by our agent, Corey Street. He spent a lot of time showing us different models until we found the 328i GT that fit our needs. Corey took us through all the options that helped make the perfect car for us. Corey kept us advised as to the progress of the car's production, even providing a link to track the ship transporting the car from Germany! When the car arrived, Corey explained the workings of the car from A to Z, even setting up a follow-up appointment for any qu... read more
Business response:
Thank you so much for taking the time out of your day to share your kind words, Joe and Pam! We are so glad to hear Corey and Ryan both were able to make sure your buying experience at our dealership had you driving away smiling and completely satisfied. Our entire staff takes great pride in being able to provide a higher level of service and experience at our dealership that simply cannot be matched. From the moment of stepping onto the lot, to driving away in the new vehicle and long after the final purchase, our team does... read more
Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many real professionals at Casey.
Business response:
Thank you so much for your great feedback! Michael and Francine were both more than happy to make sure your visit to our service center had you driving away completely satisfied. You are absolutely right, they are two of our many true professionals that are a part of our wonderful Casey family. We appreciate your business, and are looking forward to seeing you again in the future!
By far the best dealership I have went to where I enjoyed being there without feeling pressured or hassled. Joe Hargraves was my sales person and he made my buying process simple and easy! I love my new BMW 528i and I have no regrets! Highest recommendation.. don't forget to see Joe Hargraves, he's the go to man!
Business response:
That is wonderful to hear! We are so glad Joe was able to make you buying experience the excellent, low-pressure one you deserve. Joe and the rest of our team take pride in making sure our customers are provided with a level of service that simply cannot be matched. We truly appreciate your business, and look forward to seeing you again in the future. Enjoy your new 528i!
Well each time my wife seem a BMW commercial on TV, at the end of it she always said that's a nice car. I would say, YEP!! One day!! Than the ad stated that the X3 had a special price. So while we were out one evening, we stopped by Casey BMW. They were in the process of closing on a Saturday around 7:45 pm. I simply wanted to just look inside the car. But a gentleman by the name of Ryan Thomas came over and wanted to take the time to show me the car. I told him that I was just looking, and know that they were closing, but h... read more
Business response:
Thank you so much for taking the time out of your day to share your wonderful feedback! We are so glad to hear Ryan and Corey both were able to do all they could to make sure your buying experience at our dealership had you and your wife driving away completely satisfied. Corey and rest of our amazing sales team really take pride in truly listening to our customers' wants and needs to help guide them to the vehicle that fits them perfectly. BMW's sell themselves, we just help our customers find the right one for them. We tru... read more
Corey is well informed, thorough and demonstrated great follow-up. He made the new car buying experience less overwhelming with quick answers and information. Very pleasant experience.
Business response:
That is wonderful to hear! We are so glad Corey was able to make sure your new car buying experience had you driving away completely satisfied. We understand the buying process can be seen as a stressful and tedious event that most people dread, but that simply is not the case here at Casey BMW. Our dedicated staff take great pride in being able to make our customers feel right at home, and make sure their experience is smooth, fun and worry-free. Thank you so much for your business We trust you are fully enjoying your new B... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.