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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
Had an excellent experience with Casey BMW and in particular Don Morrow. He was extremely available and efficient at answering any questions I asked. He knew the inside and out of every BMW we talked about. Would highly recommend Don as a client advisor. I am extremely satisfied with my new 328d and know that I will head to Casey for my next BMW.
Business response:
That is great to hear! We are happy Don was able to provide you with the excellent service and vehicle knowledge to help you find the perfect BMW for you. We know that people can get a car anywhere at anytime for anyone. Our customers chose Casey BMW because we provide a higher level of service that cannot be matched. We appreciate your business. Enjoy your new 328d, and welcome to the Casey family!
My Sales rep Mary Lou is very professional and will try to meet all of your requirements to get the car of your choice. Recommended to ALL.
Business response:
Thank you for your kind words. We are elated to hear Mary Lou took such great care of you during your car buying experience at our dealership. Our team takes great pride in listening to our customers' wants and needs to make sure we can help them find the perfect car for them. Thank you for your business and recommendation. Please let us know if there is anything else you need. Enjoy your new BMW, and welcome to the Casey family!
Hands down some of the best customer service there is. If you are looking for a new vehicle do not hesitate to come here. Ask for Duncan he will help you out.
Business response:
Thank you for your feedback! We like to think we are hands down the best as well. It is great that Duncan made sure you had such a great buying journey at our dealership. BMW is higher standard of vehicle, and we make sure we provide our customers with a higher standard of customer service that cannot be beat! Thank you for your business. Please, do not hesitate to reach out to us if you need anything else. Enjoy your new BMW!
My wife and I have purchased new vehicles from several dealerships in the Tidewater area over the years. Casey BMW is the only one we have bought from three times. Don is a very thorough and completely no pressure. He knows the vehicles features and presents them in plain english. We can gladly recommend giving Don a shot at earning your business.
Business response:
Thank you for your great comments. We are happy to hear that you and your wife have had such excellent car purchasing experiences whenever you visit our dealership. Don and the rest of our team work tirelessly to make sure that our customers have fun and worry-free visits at our dealership. We gladly appreciate your continued business and recommendations. Enjoy your new BMW!
Entire experience was excellent. I would highly recommend this dealership. There was no pressure for any vehicle and they were very friendly and supportive. Great employees!
Business response:
Thank you for your kind words and recommendation, Jeff. We are happy to hear you had such an outstanding car buying experience at our dealership. BMW is a higher standard of brand, and we feel our customers deserve the same higher standard in customer service. We truly appreciate your business. Please let us know if there is anything else we can do for you. Enjoy your new BMW, and welcome to he Casey family!
haydrian is a very good person, he really make sure that i was taken care of and that i was fully satisfied with whatever i was doing. Buying a car can be a little stressful sometimes but I can honestly say that he made my experience very very stress free and I really appreciate it. Buying a car should always be like buying a lifestyle. He made it feel that way. Good start to a great friendship.
Business response:
That's what we like to hear! It is great Hadrian was able to go above and beyond to make sure that your car buying experience went so well. We completely agree with you that the can be stressful, and that is why our teams strives to make sure that our customers receive the top notch service they deserve. BMW is a higher standard of brand. Our customers deserve that higher standard of customer service. We look forward to working with you again in the future. Enjoy your new BMW, and welcome to the Casey family!
Working with Hadrian here was an absolute delight. He was enjoyable through every part of the process including offering to assist me in learning about another vehicle I already own and didn't even buy from him. Just a great experience, and complete honesty.
Business response:
That's what we love to hear! It is great Hadrian provided you with such excellent service during your vehicle purchasing experience. We understand buying a new vehicle can seem more like a chore rather than a fun experience, and that is why our staff prides themselves on being able to provide a stress-free and fun experience for all of our customers. Thank you for your business, and please let us know if there is anything else we can do for you. Enjoy your new BMW!
Hadrian Apoderado is a man of his words. I traded my Benz for a RAM 1500. Hadrian helped me from start to finish and every thing we discussed and he said he would do, he did and then some. Thank you Hadrian--it was an absolute pleasure working with you and the staff.
Business response:
That's what we love to hear, Tony. It is great that Hadrian was able to go above and beyond to make sure that your car buying experience left you completely satisfied. We truly appreciate your business. Please, let us know if there is anything we can do for you. Enjoy your RAM 1500!
I recently bought a 2016 BMW X3 from Casey BMW, of which I special ordered. Joe Hargraves was my Salesman. Joe is the most competent, friendly and professional salesman that I have ever had the pleasure of working with. Joe was extremely attentive from the ordering process through delivery of the vehicle. He is a true asset to Casey BMW. I would not hesitate to refer potential car buyers to Joe. Thanks again Joe. Nate Glover
Business response:
Nate, thank you so much for taking the time to share your feedback. We know that the car buying process can be a tedious endeavor that can leave one exhausted. Especially when it is a special order. Luckily we have Joe and the rest of our sales staff to make sure that is not the case at Casey BMW. We strive to make every car buying experience as fun, smooth and worry-free as possible. We truly appreciate your business and recommendation. Enjoy your new X3!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.