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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
I really appreciated the exceptional customer service recently received in purchasing my first BMW 750 Li. Mike Russell was my salesman and went above and beyond to ensure all my questions were answered and The vehicle I purchased was perfect before leaving the lot. He also ensured familiarity was arranged with the service dept and showroom. Mike Bullus also rendered great customer service during my service visits. Rodney Smith - Williamsburg
Business response:
That's wonderful to hear, Rodney! We are glad to hear both Mikes were able to make sure all of your experiences with our entire dealership has always left you completely satisfied. We believe that our great BMW's sell themselves on their own. Our customers choose Casey BMW because they know they will always receive nothing short of the absolute best service they deserve. We truly appreciate your business, Rodney. Please let us know if there is anything else you need. Enjoy your new 750 Li!
Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be ready or if I was waiting or would return later. I know that Francine was very busy; could not someone else have helped her to at least tell people the status of their vehicle. Thank you.
Business response:
Thank you for your feedback, Nancy! We are happy to hear that you were happy with the service you received during your recent visit to our dealership. We do, however, apologize for not frequently keeping you in the loop on the status of your vehicle while it was in our care. We completely understand the importance of keeping our customers well informed, as well as providing a great amount of transparency that our customers deserve. We take your feedback very seriously and have passed along this issue to the proper management... read more
Great customer service! Very knowledgeable salesperson. This is my first purchase of a bmw and they helped me throughout the whole process. I like the fact that they didn't push me to buy their vehicles. Will definitely recommend to others!
Business response:
That is great to hear! We are happy our sales team was able to make sure your first ever BMW purchase went off without a hitch. We believe that our great vehicles sell themselves, and it is our unparalleled customer service is what helps our customers choose Casey BMW. Thank you so much for your business. We hope you are fully enjoying your new BMW, and welcome to the Casey family!
Don thanks for all of your assistance in helping me become one of the newest members of the Casey BMW family. Enjoying the purchase and NO REGRETS!!!!
Business response:
You are very welcome Mr. Woody! It is wonderful to hear Don was able to provide you with such excellent customer service to make sure your car buying experience was nothing short of stellar. We appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new BMW, and welcome to the Casey family!
All of the individuals we dealt with in our recent car purchase at Casey BMW were personable, friendly, and helpful. Duncan Sullivan and Lloyd Howell assisted us with the purchase of the car we wanted and in expediting the extensive paperwork involved and delivering the car to our home. We found Jimmy Jones to be very knowledgeable about the X1 and patient in answering all our questions and helping us to appreciate all the car’s features. It was definitely worth our time.
Business response:
That is wonderful to hear! We are happy Duncan and Lloyd were able to go the extra mile to make sure your recent buying experience at our dealership left you completely satisfied. Our staff prides themselves on being able to truly listen to our customers' wants and needs so that we can help guide them to the absolute perfect vehicle for them. Thank you for your business. We are looking forward to working with you again in the future. Enjoy your new BMW!
Everyone was helpful i would recommend this dealership to anyone and I hope to build A relationship with them as well I will definitely buy my next Bmw there
Business response:
Thank you for your great feedback! We are happy to hear that you had such an excellent visit to our dealership. Is is great Hadrian was able to help you find the perfect car for you. Thank you for your business and recommendation. Enjoy your new BMW!
I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the ... read more
Business response:
Thank you for your awesome feedback! It is great Francine and the rest of the team were able to make sure that you drove off in your X5 completely satisfied. We like to introduce our customer to the team that will be working on their vehicle so that our customers know they are in good hands, and that we care about you and your X5. Doesn't it feel great to have your car running like it was brand new? We like to think so! Thank you so much for stopping by. We are looking forward to your next visit!
Casey has been servicing my BMWs for several years but this was my first car buying experience. Mike Dispersio was excellent and made the buying process painless (for once). And his wit kept me and my wife laughing along the way. The end result was a great car and deal to match!! I highly recommend Mike at Casey BMW if you are looking to buy a new BMW.
Business response:
Thank you so much for your great feedback, Jesse! It is great to hear that Mike was able to make sure that your first buying experience at Casey BMW was a fun and painless one. We know that the buying process can be seen as an event that people try to avoid at all costs. That simply isn't the case at our dealership. Our sales team strives to make sure that our customers' experience goes off without a hitch leaving them completely satisfied. We truly appreciate your continued business and recommendation. Enjoy your new BMW!
Duncan did a fantastic job finding the car I wanted and handling the entire process. I'd recommend him to anyone. It was a pleasure dealing with him.
Business response:
That's what we like to hear, Larry! It is great Duncan was able to provide you with such fantastic customer service in helping your find the perfect car for you. We know that our BMW's practically sell themselves. Our customers choose Casey BMW because of the top notch service we provide to our customers. It simply can't be beat. Thank you for your business, Larry. Enjoy your new BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.