BMW's cover image

This profile has been claimed by the business owner or representative.

BMW

4.8

About this business

Location details

360 N IL Route 31, Crystal Lake, IL, 60012, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.8764 reviews
Select a rating
Justine's profile image
Justine 
9 years ago

Great customer service Gale was very patient with us and explained everything thoroughly! You can tell he is passionate about his work and very knowledgeable. 

Derek's profile image
Derek 
9 years ago

These guys know what they are doing! Derek and Mark are awesome!!! Everything done and completed in a timely manner. Washed my car and it looked good as new!! 

Catherine's profile image
Catherine 
9 years ago

Friendly, professional team. Friendly, professional team. Answered all my questions and informed me of all the options on my new car. Even called me later that day to see if I had any questions or concerns. 

John's profile image
John 
9 years ago

Ultimate Dealership Derek in Service is the man, nothing to worry about when your ride is left with him. Car rides and drives like new. 

Trinette's profile image
Trinette 
9 years ago

Repair for a Lady No pressure to get things repaired other than what I came in for. Provided correct amounr of time for repair. Derrick was pleasant and prfofessional. 

Bill's profile image
Bill 
9 years ago

Smaller BMW Dealer with a more personal atmosphere Derek is Great! I am obsessive with my car and he takes the time to talk to me and listen to my questions and concerns. He always is straight forward and has such detailed answers. So Helpful for someone like me who likes to do a-lot of the less technical work on ones car. Brakes are much more responsive after the fluid maintenance was performed. Car came back looking great! 

Rico's profile image
Rico 
9 years ago

Service visit Mark and all the service managers demonstrate keen sense of customer service and professionalism. I always feel like my car is in good hands. 

Marilou's profile image
Marilou 
9 years ago

Great, friendly service The staff were all very friendly and helpful. i also liked that I didn't have to wait. Facility very clean and well kept. 

Daniel's profile image
Daniel 
9 years ago

Great service, knowledgeable and friendly staff Great customer service and product knowledge. After the scheduled service, on the way home, the car performed in a manner as if I drove it right off the showroom floor. The professionals at the Anderson Crystal Lake service department take great care and pride in their skillful work...and it shows. 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.8 star rating with 764 reviews. 

When is BMW open?

BMW is open now. It will close at 9:00 p.m.