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BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any and all expectations. Your professionalism and meeting our needs has not gone unnoticed. We are pleased to remain in the BMW family.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager
"Want to thank Tyler, Wade, and Roger for making the car..." Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any and all expectations. Your professionalism and meeting our needs has not gone unnoticed. We are pleased to remain in the BMW family.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager
"Carson Thomas was awesome to work with. He knew exactly..." Carson Thomas was awesome to work with. He knew exactly what I needed. Carson is a delight. Roger Crook was so pleasant and helpful. I was able to bring home my new vehicle right away. My smile has not left my face!! Recommend BMW of Des Moines and ask for Carson Thomas.
Business response:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager
"Carson Thomas, Roger Crook and the staff that helped us..." Carson Thomas, Roger Crook and the staff that helped us were fantastic. Carson was extremely knowledgeable about each vehicle we looked at and test drove. He was patient, listened and answered all our questions. He took the time to show us all the features of each vehicle and when the purchase was complete he took the additional time to help me setup the vehicle to my preferences. We couldn't have asked for a better experience.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager
"I worked with Cherie to purchase my BMW 535. I saw the..." I worked with Cherie to purchase my BMW 535. I saw the car online and called her to help me facilitate the purchase and shipping. It was my first time buying a car without test driving. My experience with BMW of Des Moines and especially Cherie was absolutely outstanding. She was very responsive to all my inquiries, was able to expedite my credit application and shipping process. I ordered the car to be delivered to Northern Virginia and it arrived in less than a we... read more
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager
"Calvin was so great to work with. He seemed to genuinely..." Calvin was so great to work with. He seemed to genuinely care about his customer and made the process fun with his playful approach to work. This was above and beyond general expectations of being knowledgeable, communicative and prompt, all of which he met easily. Kiera was great to work with too. I appreciated the clear cut way she laid out information for decision making as well as the positive attitude she brings to the table. Thanks for the great experience B... read more
Business response:
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Tyler Van Weelden- General Sales Manager
"I have purchased multiple new BMW's from the dealership...." I have purchased multiple new BMW's from the dealership. Ira, my sales person, has done an excellent job on always providing top tier service and passing along his excitement for the brand. The sales managers and G.M make things very easy to continue to do business there time after time.
Business response:
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tyler Van Weelden- General Sales Manager
"It was an absolute pleasure to deal with Susie, Steve and..." It was an absolute pleasure to deal with Susie, Steve and the entire crew. From placing the order to keeping me posted throughout the process to the effortless delivery, the team was flawless. Susie, in particular, brought a genuine, caring approach without any pressure to create a pleasant leasing experience.
Business response:
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Tyler Van Weelden- General Sales Manager
"This dealership treated me like a person and respected..." This dealership treated me like a person and respected the amount of research I had done. Roger, our salesman, shone out - he didn’t talk down or act like I was just a mark to be upsold. Everyone was fantastic and others even stopped by to chat during our paperwork process - it truly was a welcoming and respectful experience.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.