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BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"While walking around looking at cars, Dalton approached..." While walking around looking at cars, Dalton approached us and was very helpful. He was not pushy but instead very respectful and had great knowledge of the car we were interested in. The sales manager, Steve, was very helpful as well in negotiating the sale. On pick-up day everyone we encountered was very friendly and welcomed us to the BMW family. Love my new car and highly recommend BMW of Des Moines.
Business response:
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Dalton and our team were helpful during your visit and that you love your new vehicle. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Tyler Van Weelden- General Sales Manager
"Dalton Matt, our salesman, was friendly and courteous..." Dalton Matt, our salesman, was friendly and courteous and knowledgeable. He answered my many questions, found us a fantastic X3 SUV that we love! The follow up has been likewise through answering our many questions about the new features in our vehicle. He treats us like family, as does the entire staff at BMW Des Moines, I highly recommend both Dalton Matt and BMW Des Moines.
Business response:
Hello Cathy and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dalton was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Tyler Van Weelden- General Sales Manager
"Extraordinary experience with Dalton Matt! We were not..." Extraordinary experience with Dalton Matt! We were not sure on even purchasing a BMW, we had checked out several different luxury car dealerships. Then there was the model which one to go with. We discussed with Dalton and arranged for a date and time to walk through the various vehicles and options. Dalton had the three models lined up and ready for a test drive the day we arrived. Dalton patiently guided us through each model. The experience throughout the sales p... read more
Business response:
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Tyler Van Weelden- General Sales Manager
"Dalton Matt is a fantastic sales rep. He made the process..." Dalton Matt is a fantastic sales rep. He made the process not only easy, but fun. We purchased an X7 for our family car and it is everything we dreamed of. Dalton was incredibly informed and made the process a great experience. Highly recommend!
Business response:
We cannot thank you enough for your wonderful review of Lithia BMW of Des Moines and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tyler Van Weelden- General Sales Manager
"Exceptional! We worked with Matt Dalton to purchase a car..." Exceptional! We worked with Matt Dalton to purchase a car for my daughter. World class experience from start to finish. Exceptionally responsive, patient, and understanding on all of our requests. To say he went "above and beyond" would be an understatement. I've bought a few cars in my life and none of those past experiences come remotely close. 100% recommend Matt.
Business response:
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia BMW of Des Moines, we value our customers and we look forward to seeing you on your next visit. Sincerely, Tyler Van Weelden- General Sales Manager
"Excellent professional personal service from Ira Booker...." Excellent professional personal service from Ira Booker. He is supportive, kind, and helpful without pressure. He provided great options for BMW model selection to consider, while offering suggestions and honest feedback with integrity. The entire experience at BMW Des Moines from walking in the door to completion of the sale with Ira was comfortable and uplifting. I appreciate every aspect of this experience and loved driving away in my brand new BMW, best experi... read more
Business response:
We cannot thank you enough for your wonderful review of Lithia BMW of Des Moines and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tyler Van Weelden- General Sales Manager
"Bought our sons first car recently from BMW of Des..." Bought our sons first car recently from BMW of Des Moines. Really enjoyed working with Dalton Matt, he went out of his way to make this a special event for our son. Thanks Dalton!
Business response:
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Dalton and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Tyler Van Weelden- General Sales Manager
"Where do I begin? Walking into the BMW dealership in..." Where do I begin? Walking into the BMW dealership in Urbandale, you get the sense of family, from the very beginning of your journey, to the end, when you drive away in your new or used vehicle. I have one name, Ira Booker. He has not only become our go-to salesman, but also our friend. We have purchased 4 vehicles from him; one used, two new, and one we built with Ira's help. He stops at nothing to get the customer what they want, and is always available. He is kind,... read more
Business response:
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tyler Van Weelden- General Sales Manager
"I just recently bought a 2019 M40. I love the car, it is..." I just recently bought a 2019 M40. I love the car, it is everything I wanted in a car. Calvin my Sales Agent worked with him in getting a good deal, and getting my trade in to the Dealership. I really enjoyed with with Calvin. He also took a great video of me driving away in my new car.
Business response:
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Calvin and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tyler Van Weelden- General Sales Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.