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BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"We had an exceptional experience with all who were..." We had an exceptional experience with all who were involved. Calvin was out salesperson and he did fantastic! Within a two days we were able to locate the vehicle, process the paperwork and get everything and more accomplished. I’ll return again in a few years. As far as I am concerned BMW is superior to the competition!
Business response:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Calvin and the rest of the Lithia BMW of Des Moines team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Tyler Van Weelden- General Sales Manager
"Dalton Matt did an amazing job of meeting our needs with..." Dalton Matt did an amazing job of meeting our needs with a beautiful car for my daughter. He was able to work within our budget and needs.
Business response:
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tyler Van Weelden- General Sales Manager
"What a huge thanks to Dalton Matt, He was so helpful and..." What a huge thanks to Dalton Matt, He was so helpful and encouraging. He got me with my dream vehicle. Thank you very much Dalton.
Business response:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager
"BMW of Des Moines gets five stars from us! Our client..." BMW of Des Moines gets five stars from us! Our client advisor, Calvin Conley, made the buying process a very smooth process from beginning to end. He was extremely genuine, helpful, and professional – never hesitated to go the extra mile. When we walked on the lot, he gave us a warm, non-salesy welcome, and immediately made us feel at home. The more time we spent talking with him, the more we knew he was the right client advisor for us! He was more than accommodating... read more
Business response:
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Lithia BMW of Des Moines was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Tyler Van Weelden- General Sales Manager
"Just bought our new X5. The support from Tyler was..." Just bought our new X5. The support from Tyler was professionl, fantastic and excellent. Very friendly and not pushy. His professional questions helped a lot to identify the right vehicle.
Business response:
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tyler Van Weelden- General Sales Manager
"As he did before, Ira showed us first class customer..." As he did before, Ira showed us first class customer service. He is very thorough and makes sure that he answers all of your questions.
Business response:
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tyler Van Weelden- General Sales Manager
"The PEOPLE are amazing! You have a fantastic team, from..." The PEOPLE are amazing! You have a fantastic team, from sales all the way through the financing process. Specifically I dealt with Waye, Tyler, and Greg and they were all great to deal with.
Business response:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Tyler Van Weelden- General Sales Manager
"Worked with Dennis Christie and he was excellent. Very..." Worked with Dennis Christie and he was excellent. Very kind, respectful and not pushy at all. If you are looking to buy a vehicle from BMW of Des Moines, I recommend that you ask for Dennis! Love my new vehicle! Thank you Dennis!
Business response:
Emanuel, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lithia BMW of Des Moines! Sincerely, Tyler Van Weelden- General Sales Manager
"The dealership was accommodating, and the staff was..." The dealership was accommodating, and the staff was friendly and polite. Even though I was there for service, Dalton, one of the sales reps, spent time visiting with me about various BMW's and walked my son and I around, showing us a couple of rare BMW's on the lot, while we waited for our service rep. I also feel the service techs were very thorough. Even though I only brought my car in for one issue under warranty, they found and corrected another issue under warrant... read more
Business response:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Kiera Harris- Service Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.