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BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Susie Baldwin. That is a complete sentence - we loved..." Susie Baldwin. That is a complete sentence - we loved Susie Baldwin. She was genuinue, kind, attentive without being pushy, and helped us find the perfect vehicle to suit our needs. I felt wooed! We spoke with the manager, Steve, as well as the financing guru, Greg. Both were friendly, knowledgeable & helpful.
Business response:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Susie and the rest of the Lithia BMW of Des Moines team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Tyler Van Weelden- General Sales Manager
"This is by far the best dealership I have ever gone to...." This is by far the best dealership I have ever gone to. They were helpful when I had tire trouble while traveling and they went the extra mile to help!
Business response:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Kiera Harris- Service Manager
"As always, the staff is very friendly and helpful. The..." As always, the staff is very friendly and helpful. The service is impeccable, and the employees are neatly and professionally dressed! Ira, my client advisor, remembers my name and always stops to say Hello, when I bring my x3 in for service. If you've never had a BMW, you should buy/lease one...the added service you get is more than worth it. GREAT cars, GREAT people, GREAT service!!
Business response:
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kiera Harris- Service Manager
"Customer centric dealership with excellent sales..." Customer centric dealership with excellent sales associates and managers, from the GM down. I found the experience nothing short of exceptional. Stellar, start to finish!
Business response:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Tyler Van Weelden- General Sales Manager
"I have had very good experiences in dealing with the Des..." I have had very good experiences in dealing with the Des Moines BMW dealership. I credit them with my car’s good condition after 12 years.
Business response:
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tyler Van Weelden- General Sales Manager
"This is the second vehicle we've purchased from Ira. The..." This is the second vehicle we've purchased from Ira. The whole experience was efficient and smooth and Ira was very responsive and knowledgeable. I look forward to dealing with him again in the future.
Business response:
Thank you for leaving us this great review, Mike. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Tyler Van Weelden- General Sales Manager
"Low pressure, class-act operation! Prices for both..." Low pressure, class-act operation! Prices for both vehicle being purchased and vehicle being traded were very competitive, and the negotiation process was smooth and easy.
Business response:
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Lithia BMW of Des Moines. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Tyler Van Weelden- General Sales Manager
"Tyler Vonnahme was the best car salesman I've worked..." Tyler Vonnahme was the best car salesman I've worked with. He understood my needs and helped me find the perfect car for me. Next time I need a car, I will see Tyler.
Business response:
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tyler Van Weelden- General Sales Manager
"The service team was friendly and efficient (Calvin..." The service team was friendly and efficient (Calvin Conley was our client advisor). We were able to drive the vehicle we were interested in right away. There was no pressure to purchase. All the paperwork and vehicle background was upfront and accurate. The team was willing to work with us and negotiate pricing. The purchase of the vehicle was efficient and the entire process took no longer than an hour.
Business response:
Theresa, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Kiera Harris- Service Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.