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BMW
- Automotive
- Lexington, KY
About this business
Location details
2689 Nicholasville Rd, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My BMW was in for service and a recall. Jeff Smith was fantastic from start to finish. I was able to schedule my appointment when I needed too and everything was taken care of from there. Jeff was very friendly and helpful. I waited in the customer lounge while the service was being performed and he kept me well informed. After service was completed my invoice was reviewed with me and I was on my way! Thanks again for the car wash! Jeff Smith is a great asset to your company!
My BMW x3 has had several problems. The service team at Don Jacobs has made these issues tolerable. Tim Davis has gone over & above helping me get thru these issues. He has even gone as far giving me his mobile phone so that while traveling I could call him to check & see if the problem was normal. This is my second bmw & I can honestly say I bought it because of the service & will probably another one because of people like Tim. Jan Taylor
I was helped by Jeff and he was very helpful with all of my needs. He cared about what I was there for and the concerns that I had. His customer service skills were great and I appreciated the customer lounge area with the snacks and beverages.
Robbie Slusher is the best possible customer service representative. He is friendly, enthusiastic and so helpful. He kept me constantly informed of my service situation each step of the way. He offered a comfortable seating area with snacks and beverages available while I waited for my car. He is such a great asset to your company's customer service face to the public. Wish there were more like Robbie in any business!
I was planning to buy a Mercedes Benz or BMW. I visited total of 3 dealers in town i.e. Auto Plaza, James Motor Company and Don Jacobs. Out of these 3 dealers, I found Don Jacobs to be best. Gary joyner helped me with the BMW 320xi 2015 model. He is really good guys who guided me through all the details and options I had. He also suggested what will best work for me. I took suggestions from few friends who are experienced in finance and on comparison, they suggested Gary Joyner gave all good information and best deal. I will... read more
Don Jacobs service is the best! Tim was my representative, kept me informed throughout the whole process, and even called me after I picked up my car to make sure that everything was ok. I will definitely return! I'm
Robbie Slusher, was very helpful. He had a loaner ready when I arrived and contacted me to update me on the progress of my vehicles repair. My car was washed when I picked it up and he followed up with me again a day later to make sure I was completely satisfied. We have bought several cars from this dealership because of the quality of people that they employ. I have dealt with everyone in their service department and I can honestly say they all appear to truly care about customer satisfaction. Everyone (except for Nate in ... read more
I do not drive a BMW .. I drive a VW diesel(s) and have for 35 years. I owned a VW repair service for 20 years and finally got out and sold the building in 2003. I buy new cars or "certified" VW's. Since closing my garage I return to the dealership for repairs and maintenance. I send my wife or daughter to the service area and the service reps call me for authorization and/or discussion about needed or preventive maintenance. At times my wife calls me and tells me what was done even if I did not authorize the repair I know i... read more
Ask for Robbie! Throughout my experiences and times of desperation he's always been nothing but helpful. The service I've received from him and the concierge was well over my expectations. My vehicle needed some service during the work week, so they were able to lend me a loaner car. When I picked my car up a few days later not only was it running smooth but the car was detailed, looking brand new. Definitely worth a repeat visit, let's just hope not in the near future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 758 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.