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BMW
- Automotive
- Bloomfield, NJ
About this business
Location details
425 Bloomfield Ave, Bloomfield, NJ, 07003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"They said they couldn’t deal with someone from out of..." They said they couldn’t deal with someone from out of town. What the xxxx?
"Don’t think I would have gotten better service anywhere..." Don’t think I would have gotten better service anywhere else Jairo is the best.
Business response:
We can't ask for a better review than this! Thank you for shopping at BMW of Bloomfield and giving a shout-out to Jairo. Safe driving in your new vehicle!
"Disorganized, non-functioning dealership. Physically, the..." Disorganized, non-functioning dealership. Physically, the dealership is a mess. Entire lot is a construction site, there is literally nowhere to park your car and not a single employee around helping/guiding you. Old-school sales mentality, lack of honesty and transparency. I ended up having 2 trips to the dealership and wasting 3-4 hours of my life which could have been easily avoided via a brief call. Sales Rep. Kris Zafar wasn't helpful at all. I clearly state... read more
Business response:
I'm very sorry that you didn't have a better experience with us. We want to make the car-buying process seamless and I apologize for the issues that occurred here. I will speak with my team to find out why this mix-up occurred. If there is anything at all that I can do to assist you, please reach out to me directly. Thank you, Chris Chang - General Sales Manager - 973-780-9535
"Horrible! $4500 and 3 months later now my car won’t come..." Horrible! $4500 and 3 months later now my car won’t come on at all!!! Horrible service I’m disgusted and stuck once again! For the second time since being in business with them! My car was running better before I took it to BMW of Bloomfield!
Business response:
We're sincerely sorry to hear about your ongoing vehicle issues and can only imagine how frustrated you must be feeling. The happiness and satisfaction of our guests is extremely important to us, and I'd love to look into this to see if there is anything I can do to help. Will you give me a call, when time permits? I will look for your contact information in the meantime. Thank you, Richard Hwang - Service Manager - 973-780-9551
"Wasted 3 hours of my life dealing with this dealership..." Wasted 3 hours of my life dealing with this dealership because they are a bunch of liars. Confirmed discount online but when go there personally they give you BS discount for Military Affiliates, not even close. Not a military friendly place dont waste your time.
Business response:
Joel - If there was a miscommunication on our end then I sincerely apologize, but we value our military customers and run our business in a straightforward and transparent manner. I'm concerned to see this feedback and think it would be best for us to discuss your experience together. Would you please give me a call? Thank you, Chris Chang - General Sales Manager - 973-780-9535
"This is a nightmare of a place .. stay away and keep your..." This is a nightmare of a place .. stay away and keep your sanity intact!! I was duped by the sly, malicious and aggressive salesman Bobby Kaufman who told me over several calls that they were going through an office renovation and could not keep the BMW 440ix drive I had selected in their lot for too long ( sales tactic).... during these times of Covid this place still not offer any online transactions and does not work with customers for shipment!!! Bobby convin... read more
Business response:
Preeti - The experience you've written about in your review does not sound like the way we run our business, and I want to apologize to you for your frustration. I assure you that we would never mislead or deceive any customer of ours, and I am troubled by this feedback. There are several concerning issues you describe here that I would like to speak with you about directly. Would you be willing to give me a call at 973-780-9535 so I can properly address the situation? Thank you, Chris Chang - General Sales Manager
"This dealership does not adhere to brand values nor care..." This dealership does not adhere to brand values nor care about a customer when issues arrive. The culture from top down GM and of a parent company is unacceptable. Purchased a car in Nov of 2020 and the deal was miss handled ever which way including legal retaliation to my belief be handled in court. The GM has chosen not to work for an amicable resolution but enables to my belief this culture and invites lawsuits to occur against their public company. Poor servic... read more
Business response:
This is a concerning review to read, and I assure you that I would be more than willing to speak with you directly about what happened and see what we can do to come to a resolution. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, William Finsilver - General Manager - 973-780-9501
"Purchase went well, the follow up or lack of one with the..." Purchase went well, the follow up or lack of one with the manager because of a problem is not worth rating. I am still waiting to get ANY response back much less a solution to the issue.
Business response:
Jack - we're known for our prompt and professional service and I apologize if we haven't followed up yet. I understand your frustration and I expect better communication from my team so I'd like to step in here. Without a last name, I won't be able to reach you so please consider calling me at your convenience. Thank you, Chris Chang - General Sales Manager - 973-780-9535
"Spent time working a deal for a BMW M2 CS. Contacted BMW..." Spent time working a deal for a BMW M2 CS. Contacted BMW of Bloomfield's internet sales department, who confirmed they would sell the car at MSRP and passed me to a Client Advisor. Client Advisor also confirmed they would sell the car at list price, and I took a drive to see the car in person. Pulled my deposit on a car at a different dealership, called the Client Advisor back, who then said they wanted $20k over MSRP for the car and that they never indicated they... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,541 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.