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BMW
- Automotive
- Valencia, CA
About this business
Location details
23435 Valencia Blvd, Valencia, Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Just wanted the correct phone number I purchased a car with them. I needed to get ahold of them about my GAP insurance and immediately got rude customer service and transfered the call and got hung up on. I called again and he argued with me because I'm calling the wrong area when all I asked was for the correct number to call and they hung up again. Do not waste your time here cause they clearly aren't here to help. I bought a car from them but not again. TL;DR: RUDE/UNRESPONSIVE
Wouldn't go back This is an interesting dealership. They want to sell cars, but they make paying for it as difficult as possible. They also make you wait hours to go through the finance guy who then sells you warranty after warranty for at least another hour. Take a lunch with you! The worst part is the follow through. Wesley, our salesman, promises the world and delivers zilch. He was supposed to give us a second key to our car and after two months, have we seen it? Will he even return a call? I also needed a copy of my bil... read more
Unhappy I had an issue that started as a small thing. After 2 messages left on Henrys voicemail, a live chat with Auto Nation Corporate, a phone call with BMW North America and a poor Carfax review, no one from this dealership ever reached out to me to address my issue. I've been a BMW driver for over 15 years now. This is the WORST service ever. I live in Valencia but I will drive to the next closest dealer for any future service needs.
No response! I got a crack on my 530e and went to BMW Valencia. The service advisor told me that insurance companies would cover the replacement cost so I let them replace it. I paid around $2,300, but insurance will cover only around $1,500. My insurance agent mentioned that I got charged labor much higher then the other dealers. This is the reason why insurance want to cover only around $1,500. I had asked the service advisor to help on this issue and he told me that he would check with his manager, but 3 days later I foun... read more
Look for someone who values you as a customer In the past I have purchased four BMW from this dealership, however I have experienced a lack of care and concern once the deal is completed and dishonesty by the sales representative and service representatives.
Could have been a better buying experience After driving an extra hour to visit this BMW dealer versus my local option, getting up early to arrive when it would be easier for my sales person to attend to our experience and the fact that the vehicle we leased had been already selected weeks prior, we were forced to wait over 3 hours for seemingly NO GOOD REASON! My perspective, based on the several vehicles I've purchased over the years, is that they did the typical "make the customer wait until they're exhausted and anxious"... read more
Terrible Experience This car buying experience was absolutely terrible. I had worked with Mazen on a car order for 3 months and it was the worst experience ever. I had originally discussed building a brand new car for a lease and the price for the car. I told him what price I was looking for and if it would be doable on the build I had and he said he would take care of me. Knowing this car was on the way, I had sold my previous car and was without a vehicle for the entire time. I consistently reached out to him to discuss th... read more
Service Service writer was not friendly she did not call me for three days to tell me what was wrong with my car and then it was by text I called her Vanessa for three days left numerous voice message no return call .
Business response:
Glenn, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I received bad service Brought the car because the infotainment system sometimes stays on and sometimes turns off when I stop the car and open the driver's door. It wasn't fixed, I still have the same problem. Other than that they changed the oil for me.
Business response:
William, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,332 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.