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BMW
- Automotive
- Tucson, AZ
About this business
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I currently have 2 BMWs that were bought from BMW Tucson and have been serviced there. My sales guy Ernie Buck is the best. A class act, very knowledgable, and fair and reasonable. On service, I feel the same way. Jayme is terrific as my service rep. I also had occasion recently to deal with James, Shop Foreman, who is fantastic! Great experience all around!
Excellent attention of Katelyn as usual. The service routine was performed on time and I enjoyed walking around the dealership taking a look at inventory of cars.
Outstanding Sales and Service, representing the customer experience in deference to the dealership interests and business management
I met with Jessica yesterday, and was most pleased how everything was handled. Especially appreciated was the heads-up about the status of my battery, which I had replaced. Thanks Jessica!
Business response:
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Tyson was great. He explained all work Completed on my vehicle. He made it a smooth transaction.
Business response:
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Sold this car without exploring the problems. Sold it to us and then gave our money back.
Business response:
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2167. We hope to hear from you.
I am 85 years old and have purchased many vehicles in my lifetime but this one at BMW Tucson was the worst one ever and I would have reversed it if I could I hope the vehicle is better than the service at BMW Tucson
Business response:
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon. Take care!
I love the BMW Tucson Customer Service Team! Every time I arrive, I am treated like Royalty!! They always communicate to me with respect. I am not 'mechanically inclined!" The technicians will send a video via text of what they are working on or will suggest what may need to be done on next visit. They clean and detail my care before they deliver my car to me. Bonus!!
Business response:
Hi Shirley, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
My service adviser Jayme gave great advice allowing me to minimize future visits for additional service. She estimated 2 hours for the service and was pretty spot on. The waiting area is comfortable and complete with complimentary refreshments.
Business response:
Hi Merks, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.