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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Excellent Service The vehicle service department's personnel are true problem solvers. They attempt to solve the problem the first time and stand behind their work until the issue is resolved. You have a few shinning stars in that department that make BMW a return stop for me and my family when we are looking to purchase a car.
Business response:
Thank you for your kind words, Rhonda. We feel our service department is what makes Checkered Flag BMW MINI special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Makes you feel like part of the family I was in the dealership for a few hours on a Saturday morning, but it wasn't as painful as it would have been other places. People kept stopping by to say hi and ask me if I wanted coffee, and just chatting about life and our Mini's. It made a normally boring trip to the car dealership much more bearable. Once the car was fixed, I was quickly handed my keys and my squeaky clean and newly repaired car was ready to go with no hassle.
Business response:
Jake, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to see and service you again in the future! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Great service How unstressful the process was. Johnathan Callahan was great to work with and deserves a raise. Financial mngr was not pushy.
Business response:
Hello Mark! We are pleased to hear that you had an excellent experience with Johnathan and the rest of our team. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Service to purchase and install two new tires Jason handled my check-in very quickly and professionally. He was pleasant and helpful. I waited for my car in the lounge area and Jason came by to keep me posted on the status of the repairs and an estimated time of departure. He also informed me of an upcoming service and scheduled that service with me for early June. I also liked the job the crew did with washing and vacuuming the car before returning it to me.
Business response:
Thank you for this great review, Frank! We can't tell you enough how much we appreciate Jason and our service team. They do a fantastic job and we are very happy that they were there to take care of you! We are driven to offer great customer care and we strive to provide the best service experience. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
great service, competence I enjoyed the complete service and great competence, will definitely stay with this Co. and recommend it when ever appropriate.
Business response:
Thank you very much for the great feedback and recommendation! We are pleased to hear about your excellent experience at Checkered Flag BMW! Until we have the opportunity to work with you again, drive safe and stay well! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service It took almost 3 weeks to figure out what was wrong with my car. It was th CCC but it was intermittent which probably made it difficult to determine. The loaner car was definitely a plus. Dan is always helpful.
Business response:
Demetrice, we are pleased to hear that you had an excellent experience with Dan and the rest of our team. We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Oil Change fast turn-around of service, The Lady Service Advisor was fantastic. I would like to note that I was very pleased with the lady that waited on me for getting the loaner car, she gave me her own umbrella to use since it had rained the entire day and she was concerned about me getting wet. She also went out of her way to help.
Business response:
Hi Rebecca, thank you for taking the time to write this wonderful review of our service department. We're very happy that our team was here to help you and treated you with the customer service we know you deserve. If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
oil change thoroughness was good but when i asked question they did not know the answers and told me next time they would be more observant/ they did an oil change and could not tell me the level prior to change yet told me i had a leak and that i needed 1500 repair to fix.
Business response:
Thank you so much for taking the time to write a review, Amelia. Your feedback is very important to us, and we will certainly use it as a learning experience going forward! Your comments will be reviewed with our team and please don't hesitate to contact us if you'd like to discuss them in greater detail. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Priority One is Customer Care! I am extending a sincere thank you to Dan and the rest of the employees at Checkered Flag BMW for taking care of me and my BMW. I watched as he and the rest of the BMW team effortlessly demonstrated routine professionalism and acknowledgement by going above and beyond with each and every customer entering the service deparyment; including myself! No detail was overlooked. I purposely bypassed BMW dealerships, where I live in the DC area, that I've dealt with in the past and traveled 3 hours Sou... read more
Business response:
Dwight, thank you for this great review! We can't tell you enough how much we appreciate Dan and our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you for continually choosing Checkered Flag BMW for your vehicle needs. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.