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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Consistently superior service! As always, Mike Lawson and his team bend over backwards to make my experience as smooth and pleasant as possible. While all aspects of my experience were positive, what stands out in my mind is their professionalism and strong communication skills - constantly keeping me updated on the service as it is underway.
Business response:
Thank you for this great review, Ed! We can't tell you enough how much we appreciate Mike and the rest of our service team. They do a fantastic job and we are very happy that they were there to take care of you! We are driven to offer great customer care and we strive to provide the best service experience. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Satisfied Service Customer Received the high quality of maintenance service that I expect. My service advisor, Jason always sees to that! Thank you!
Business response:
Thank you for taking the time to provide us with this feedback, Renee! Jason is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was always there to provide you with excellent service. Thank you for your loyalty and business. We will be there for you for many years to come. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
great service Very efficient process. Car serviced and completed on time. This survey asking for 20 words is a little annoying. I suggest amending that part.
Business response:
Thank you so much for taking the time to write a review, Allen. Your feedback is very important to us, and we will certainly use it as a learning experience going forward. We are glad that you received great service and we look forward to working with you in the future! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Great Service and Integrity! Ashley was great to work with! In fact, one of the best service advisors that I've had! She kept me posted about the status, handled a warranty repair, and communicated potential repair needs in a professional and trustworthy manner.
Business response:
Robert, thank you for the awesome feedback! You're right, Ashley is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. If you have any questions about the work that was done please feel free to contact us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Exceptional every time Mike Lawson and Pascual truly make the trips to Checkered Flag worth it. Always professional and open to explaining everything.
Business response:
Cheryl, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to provide a professional and informative service experience. We hope to work with you again in the future. Take care! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Service My service advisor, Joseph, tries really hard to keep me satisfied. When my part was not in for DAYS he found a loaner.
Business response:
Felita, thank you so much for the great review of your experience at our dealership and especially with Joseph. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Excellent service Jason is excellent! He is extremely knowledgeable and provides wonderful customer service. He limits the amount of wait time needed. The facilities are pleasant. Overall good experience.
Business response:
Hello Sol and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jason was there to provide you with such exceptional service! If you have any questions about the work that was done please feel free to contact us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Great service My Service Advisor Jason's Stamer is great! He always answers my questions and makes sure all my service needs are taken care of. Great job Jason!
Business response:
Thank you for the awesome feedback, Tracy! Jason is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
CHECKERED FLAG BMW - VA BEACH I love the service department there - I was very impressed with all of the technology - driving up and my name popping up on the screen - so cool! - everything was wonderful. No complaints. my car was completed well under the time predicted.
Business response:
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.