This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Drivers side airbag campaign Service was fast, complete and not too much damage was caused to my steering wheel during the airbag replacement process.
Business response:
David, hello and thank you for this fantastic review! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Service visit Prompt assistance upon arrival. Very knowledgeable service representative. Relaxing waiting area for customers and the service was expeditiously performed. Morning was best for me.
Business response:
Thank you so much for taking the time to share your feedback with us, Joseph. Our team is dedicated to provide comfortable, prompt and knowledgeable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please visit us again if you have any other concerns about your car. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Customer Service shoulders above the norm I am very satisfied with my recent car service. As ALWAYS, my service advisor, Miss Ashley Hunt, was nothing short of an absolute professional that kept me informed of the status of my service and followed up to ensure everything continued to go well after my service was complete. My car was also, as usual, returned washed and vacumed to my satisfaction. The entire staff is always very welcoming and polite. Above all, my visit to Checkered Flag is always a delight, thanks most of all... read more
Business response:
Thank you for this awesome review, Michael! We can't tell you enough how much we appreciate Ashley and our service team. They do a fantastic job and we are very happy that they were there to take care of you! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Until we have the opportunity to work with you again, drive safe and stay well! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Very accommodating Very easy to schedule appointment. Work completed within just a couple hours. Very friendly staff. Easy to communicate with service writer.
Business response:
Loraine, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
BMW Service Department My Service Adviser, Dan Lilly, always keeps me updated on the status of my vehicle and ensures it is ready for pick-up on time.
Business response:
Thanks for your awesome review, Jackie! I'm very happy to hear that Dan was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great check up Communication including reminders was excellent Rental to use while waiting Service finished in a timely manner. Informative about service as well as cars overall.
Business response:
Hi Michelle and thanks for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Checkered Flag BMW. We are driven to offer great customer care and we strive to provide the best service experience. We can't wait to work with you again. Take care! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
A CUT ABOVE THE REST! Great as always Dan Lily was very helpful, and all the staff was helpful from drop-off to loaner pick up.
Business response:
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Dan and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was truly a pleasure working with you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great repair experience We were given a loaner car to use while our car was being repaired, totally unexpected, but greatly appreciated. Daniel, our service adviser, was able to get "Mini" to absorb a portion of our repair, again, not expected and much appreciated. Our car is running great now and we are very happy.
Business response:
Ronald, thanks so much for the excellent review! Daniel is a key component of our team here at Checkered Flag BMW, and he will be very about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
always exceptional My service guy was awesome! the service was fast and complete. My advisor was Adam Jensen. I didn't receive any surprises and was advised before any work was done.
Business response:
Thank you for taking the time to share your experience at our service center, James. I'm glad to hear you found us fast and efficient, especially with the help of your technician, Adam. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.