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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Yearly checkup Michael Lawson has always made my experience exceptional. He is the reason I get my car serviced at Checkered Flag BMW.
Business response:
Hi Kelly and thank you for the fabulous review! It is great to know that our Michael's exceptional customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Perfect service Everything, service was perfect I would recommend this dealership and I will buy my next vehicle from them for sure....
Business response:
Hi John! We appreciate you working with our service department to keep your vehicle in tip-top shape. Thanks for your recommendation; we look forward to working with you or anyone you might send our way in the future. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Angie Albergottie-Taylor My service advisor was very friendly and able to get me in and out fast. The car wash was great.
Business response:
Angela, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
The BEST EXPERIENCE My experience was wonderful. All of the staff was friendly and courteous. I really felt like a VIP. Keep doing what you are doing!
Business response:
Thanks for your outstanding review, Deborah! We're glad to hear that our team was friendly and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
EXCEPTIONAL SERVICE Service advisors, and other associates, despite being very busy, seem to take care of each of their customers, without rushing through explanations of service needed. Joseph Hawthorne served as my service advisor, and took exceptional care of me during my recent service visit.
Business response:
Robert, thanks for this great review! We can't tell you enough how much we appreciate Joseph and our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you and we always look forward to working with you again in the future! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Top Notch Service Our service provider was extremely courteous, and communicated with me regarding the completion timeline regularly. Thank you for the excellent car wash as well!
Business response:
Hi John and thanks for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Checkered Flag BMW. We are driven to offer great customer care and we strive to provide the best service experience. We can't wait to work with you again. Take care! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
At Checkered Flag Mini, it's about service! 1. Customer service A. The constant communication between Frank Lindsley @ service dept. and myself (keeping me up to date on a regular basis). B. The exceptional length one of your sales representatives (I don't know how to spell her name; something like Anastasia M., her last name is Russian but her ancestry is Latvian) - exceptional because we were having a difficult time getting a loaner car as the dealership no longer had any available, SHE (with neither of us knowing each oth... read more
Business response:
Michel, we really appreciate you taking the time to leave a review about your experience at our service center. We're glad to hear that Anastasia and the Checkered Flag BMW & Mini team went the extra mile to help out with your vehicle needs. We are driven to offer great customer care and we strive to provide the best service experience. I will pass your feedback along to the team. Drive safely. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service My service adviser was great. She stepped in for Joe because he was overbooked and earned my trust. I am comfortable using either of them from now on.
Business response:
William, thanks for this awesome review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Its great we were able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service Overall customer service. My advisor, Ashley goes above and beyond. Attention to detail. Fast service. Proactive? Next service date already scheduled.
Business response:
Amanda, we really appreciate you taking the time to leave a review about your experience at our service center. We're glad to hear that Ashley went above and beyond to help out with your vehicle needs. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.