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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Excellent Service Dan in the service department is excellent! I know that I can trust his advice, recommendations, and knowledge. I truly appreciate that.
Business response:
Thank you for the awesome feedback, Brad! Dan is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Please don't forget to give us a call if you ever need anything in the future. Have a great day! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
responsive and professional quick and professional, great facilities and support staff, grateful they always help to link my phone to the bluetooth and ensure loaner is available.
Business response:
Thank you so much for taking the time to share your feedback with us, Randall. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Customer Service The personal attention that Jason Stamer gave to us to ensure that all concerns are addressed and met. He provided great service.
Business response:
Hi Gwynndolyn and thanks for the great feedback! We're very happy that Jason was there to give you the customer service we know you deserve! If you have any questions about the work that was done please feel free to contact us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service Checkered Flag BMW service manager provided excellent service. They have a great waiting area well stocked with plenty of treats.
Business response:
We appreciate your marvelous feedback, Alvin. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service Mike Lawson in the service department is the number one reason that I will purchase my next BMW from Checkered Flag. Mike ensures that all the service(s) for my vehicle are up to date; he ensures that my customer experience far exceeds my expectations. I used the service center several times and Mike has met or exceeded my expectations every single time. Additionally, the people who provide the loaner vehicles are very helpful and accommodating.
Business response:
Thank you for taking the time to write about your service experience with us, Terry! At Checkered Flag BMW, we work very hard to provide each of our customers with an exceptional customer service experience. I am happy Mike was able to exceed your expectations. Please don't hesitate to contact us if there is anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Five stars...again Personalized, friendly service. I never feel like just another 'number' when I come here. Joe, our service provider, takes the time to make sure all of our questions are answered.
Business response:
Hi Nick and thanks for the great feedback! We're very happy that Joe was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Service The time it took to be assisted was really great! The customer service was professional and very direct. Good service.
Business response:
Thank you for reviewing your service experience, Martrina! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service Jason was great. He kept me informed as they worked through the state inspection and the recommended service items on my BMW X5.
Business response:
Thanks for your awesome review, Stephen! I'm very happy to hear that Jason was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service Michael went out of his way to make the purchase as convienient as possible. He picked up my car from work and returned it home the same day!
Business response:
Cynthia, thanks so much for the excellent review! Michael is a key component of our team, and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 p.m.