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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Superior customer service Great communication! Saved approx. $400 when service technician re-evaluated service requirements necessary to replace turbo oil cooler lines. Bravo! Service completed ahead of estimated time.
Business response:
We are pleased to hear that you had an excellent experience with our service team, Keith. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Sincerely, Jeff Waugh - General Manager
Very Accommodating The Customer Service Department has been extremely helpful for me. Has always had a loaner for me before I bring in my car for repairs. This is very important to me, as I do a lot of driving during the week.
Business response:
Rhonda, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Waugh - General Manager
2015 BMW 525i We have bought several cars from Checkered Flag and will continue to be a loyal customer. They do a wonderful job!
Business response:
James, thank you for spreading the good word! We are sincerely pleased to know that our team's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. We appreciate your loyalty! Keep up to date on our specials and dealership information on our Facebook and Twitter pages. Thank you again! Sincerely, Jeff ... read more
Mini Service The staff is organized and professional. The text message option is convenient, especially on a work day when I can't always get to my phone. Above all, the continuity is reassuring. Frank has been there since my first Mini service. He is knowledgeable, friendly and patient. Whether it's a scheduled service or I just stop in for a part or with a question. He always makes me feel like a valued customer. Thank you!
Business response:
Thanks for your outstanding review, Kimberly! I'm very happy to hear that Frank and the rest of our team were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Waugh - General Manager
Great Service Our service advisor, Jason, has been very helpful and very knowledgeable on my questions related to my car extended insurance and overall services. He extended us his expertise and he is a very good asset to your company's success.
Business response:
Rosalinda, thank you so much for the wonderful review of your experience at our dealership. Jaon is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your business. We will be there for you for many years to come. Sincerely, Jeff Waugh - General Manager
Great Service Daniel. Davis(my service advisor) did an outstanding job and taking care of all of the services that were performed on my car. Daniel truly understands what customer service means. I thank him 1000 times!
Business response:
Thank you for sharing your feedback, Melvern! It is very important to Daniel and all of us here at Checkered Flag BMW that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Jeff Waugh - General Manager
Great Service Team What I like most about this dealership is how I am treated. I feel respected and that I am important. (and not in a fake, just because I drive a BMW way) My service advisor Mike is ALWAYS attentive even when he has 5.8 million things going on. And I totally love the ladies at the loaner desk... They make me laugh and smile each and every time I see them. You can off all the bells and whistles when it comes to amenities ie Coffee... Water.... Food.... Backrubs :-) ....... etc.... but, if you dont have good ... read more
Business response:
Thank you for taking the time to share with us, Paul! The goal of our team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a fun and comfortable manner with the help of Mike and the rest of our staff. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Sincerely, Jeff Waugh - General Manager
Checkered Flag Mini by Karol Frank and the service team at Mini are awesome. They always greet me with a friendly smile, answer all my questions, explain the services provided, and exude a real love for the Mini. They love my car as much as I do, and so I feel a sense of comradeship with them.
Business response:
Karol, thank you for stopping by to leave this lovely review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Frank and the rest of our staff assisted you in such a detailed and customized manner. Do not hesitate to contact us if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Jeff Waugh - General Manager
Great service The attention that is given to each customer is superb. And of course I like that my mini gets a bath every time.
Business response:
Fredrick, what an enjoyable review to read! Checkered Flag BMW's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Jeff Waugh - General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.