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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Customer First Staff is very responsive to customer's needs by providing courteous and professional service. Staff adjusts to unscheduled appointment events keeping the customer at the forefront. Regards, NickyC
Business response:
Nicky, thank you so much for your terrific review. Our customers mean a lot to us and it is great to read your experience went so well at our dealership. From start to finish, we want to make sure all of our customers' needs are met. We thank you for choosing Checkered Flag BMW, and hope to see you back here for your future automotive needs! Best regards, Jeff Waugh - General Manager
My car was serviced quickly and very well. My car was serviced in a timely manner and I appreciate the car being washed and the very nice customer waiting area. The staff is always helpful and friendly. Nice job.
Business response:
Martin, thank you for using our service department and the kind words about Checkered Flag BMW. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Jeff Waugh - General Manager
Superb Service Great service from reserving a loaner to the work performed on my car. Dan Lilly was great as always...kept me informed and called after I picked up my car to make sure all was OK...
Business response:
Thanks for your awesome review, Melvin! I'm very happy to hear that Dan was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jeff Waugh - General Manager
Thank you Jason. You are SUPER. My services advisor took the time to research my issue and resolve without creating a financial hardship. I felt that I was heard and treated fairly considering #4.
Business response:
Lenora, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to accommodate your needs in an efficient and professional manner. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Jeff Waugh - General Manager
Great service Kept me informed realized something was overlooked and corrected immediately noticed service needs in the next month and asked if I wanted to get them done to avoid an extra trip Very important as I travel constantly Not easy to get time on my calendar for things I need to do personally
Business response:
Mary, we appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. We are more than happy to accommodate all of our customers who bring their vehicle in for service. Please let us know how we may be able to help next! Best regards, Jeff Waugh - General Manager
Excellent service. Courteous efficient service by knowledgable people focusing on the individual not as just another customer but as a client with whom ongoing relations are import.
Business response:
Roger, we're completely committed to providing courteous service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Checkered Flag BMW, we value our customers and we look forward to seeing you on your next visit. Best regards, Jeff Waugh - General Manager
Excellent customer service We took our BMW in for an oil change, sans an appointment. The dealership took care of the vehicle and cleaned it for us. While waiting we had delicious coffee and looked at other BMWs for the future consideration.
Business response:
Gerard, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best regards, Jeff Waugh - General Manager
Heather Waild I was pleased with the excellent care and concern given to me by the experts behind the counter. The fact that I didn't have to ask for a loaner car was wonderful! It was a given that I would have one and that was a relief to me. I knew my car was in good hands.
Business response:
Heather, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Jeff Waugh - General Manager
BMW Personal Care Ashley was very congenial and attentive with all possible concerns or questions. She it a great asset to Checkered Flag BMW as a customer service representative at the Service Department.
Business response:
Chris, thank you for taking the time to share this amazing feedback with us! You're right, Ashley is a great asset to Checkered Flag BMW and she will be grateful to read your nice comments. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Jeff Waugh - General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.