This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
service was excellent Mr Mike Lawson, asst. mgr. help us with all our problems, he was very professional and courteous. we'll give him an A+. It is just so nice to find someone like Mr.Lawson to work with your company. he took care of everything so professional. We(Mr&Mrs Jones thank him very much.
Business response:
Thank you for sharing your wonderful experience through this great review, Joann! We are very happy that Mike was there to accommodate your needs and treated you with the customer service we know you deserve. We appreciate your recommendation and hopefully we get to see you again! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Excellent Service Everyone was very professional and friendly, especially my service Rep Joseph Hawthorne. He was great in keeping me informed on the status of my vehicle and made sure I was satisfied with the service.
Business response:
We are honored to hear that you found our whole team to be so friendly and professional; that you enjoyed working with Joseph and everyone here at Checkered Flag BMW! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Awesome service from awesome people! Jason, my customer service agent is the BEST. He always goes above and beyond to ensure I know the status of my maintenance has a great personality, and makes sure I am completely satisfied. The entire team that meets and greets should not be forgotten, those guys and girls are great too. At 07:30 they were already smiling and had their "your satisfaction is most important to me" face on. Oh, can't leave out the girls at the loaner car desk. Super friendly and exude great customer service... read more
Business response:
Thank you, Gregg, for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Jason and the rest of our team were able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Josh Ha... read more
Excellent Service I liked how they stayed in touch with me regarding repairs. They were couterous,respectfully,well knowledge, and very concerned. They were above excellent. They even called me after I picked up my vehicle, to make sure everything was ok and if I had any concern let them know. GREAT TEAM
Business response:
Darlene, we are so happy to hear about your wonderful experience at Checkered Flag BMW with everyone. Our highest priority is customer service, so it's great that you found our team to be personable and sincere. We are grateful for 5-star reviews like the one you have left. Customer service isn't just a part of our job description, providing excellent customer service is a passion we all share. Please feel free to contact us if you need anything else. We hope to work with you again soon. Sincerely, Josh Hamilton - General Ma... read more
Very nice facility! I was given a no notice appointment to get my vehicle in for factory recall work. My service advisor kept me informed about the progress on the vehicle and notified me when it was ready for pick up.
Business response:
Scott, we are so pleased to hear that you had an excellent experience at Checkered Flag BMW. Our team is dedicated to providing out guests with the best service possible, so we are ecstatic that your time with us reflected this. Let us know if we can be of further assistance. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Friendly, accommodating, hospitable & generous! Friendly staff, welcoming environment! Extremely accommodating - working with my schedule by offering a Saturday appointment time; hospitable - they were able to schedule an appointment within 48 hours of making contact with dealership; generous - I appreciate the complimentary state inspection that is offered - since I received a citation for my inspection being expired, I welcome the opportunity to save a little $$$. :) Thank you Checkered Flag MINI for making my life slightl... read more
Business response:
Sara, thank you for taking the time to write this 5-star review. Customer service is our top priority, so we are happy to have been able to assist you during your time with us. Please let us know if there's anything else we can do for you. We look forward to seeing you again. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Great Service Very personal and stayed until all my questions were answered. Courtney went and pulled a Technician (Pascales?) from the service center to explain details.
Business response:
Thank you for sharing your kind opinion toward our dealership and staff, Jan. Everyone here at Checkered Flag BMW is committed to offer efficient and personalized customer service. As a guest, you are our top priority. I am pleased to hear that Courtney you with the attention and help you deserve. Let us know if you need further assistance. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Great relationship I Love my relationship with my service manager Jason. He does everything he can to make my relationship with BMW a pleasant one. Jason is BMW to me. Thank Jason!!
Business response:
Thank you so much, Vicki for this amazing review! We appreciate it so much when our customers take the time to not only write such a positive review of our dealership, but also to compliment and speak so highly of our staff. I am happy to hear that Jason was able to show you what Checkered Flag BMW is all about. If you need further assistance, then be sure to let us know. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Regularly scheduled maintenance Easy to arrange an appointment. We waited in the customer lounge for the completion of work on our car. Over the years i have met many service writers, some which were forgotten quickly and in recent years many excellent ones. Joseph surpassed our expectations in every way. He was very pleasant and helpful. I would have to say that Joseph is one of the best of the best. He insured that we were comfortable and kept us informed of the progress of the work. Joe reminded us of the recall and added... read more
Business response:
Thank you, Edward for your feedback on your most recent visit to our dealership. To hear from our customers is always a treat! We are so glad to hear that Joseph and Joe provided you excellent assistance. We pride ourselves on offering great customer service and hearing that we have exceeded expectations is truly gratifying. Be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.