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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great service! Joseph and the staff are all very professional and attentive! Everyone seems to go out of their way to ensure the customer is taken care of.
Business response:
Thank you so much, Maria for this great review. Each of our team members strive to make every customer feel happy and satisfied with the service and time at our dealership. We want our guests to feel like a part of the Checkered Flag BMW family, so I am glad that Joseph and the rest of the team provided you with the attention you deserve. If you need anything else, please come back to see us. Take care! Sincerely, Jeff Waugh - General Manager
Great service Joe Hawthorne kept me informed and was extremely polite. I usually have Courtney, but since she was on vacation, I was assigned Joe.
Business response:
Jaime, we are so glad to hear you had a great experience working with Joe here at Checkered Flag BMW. We strive to make every customer feel informed and comfortable. Let us know if we can help you with anything else! Sincerely, Jeff Waugh - General Manager
Great service We think that your Checkered Flag mini group was the most responsive and communicative dealership we have ever dealt with. Our salesman (Brian Crist) was outstanding; we can't say enough good things about him. We found the pricing on the car to be very fair.
Business response:
Your words mean so much to us here at Checkered Flag BMW. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your purchase needs. If you need anything else, please come back to see us. Sincerely, Jeff Waugh - General Manager
Purchasing a 2015 BMW M235i Employees were very courteous and looked very professional specially Mr. Lucius Sessoms, Mr. Jimmy Anderson and Mr. Lawrence Doligoza. They were very knowledgable and patient throughout the process. We truly appreciate their time and effort in assisting us. They're the best. This is the 10th brand new car that we had purchased form different dealerships here in Virginia Beach so far we had the best experience with this dealership. Mr. Lucius Sessoms, Mr. Jimmy Anderson and Mr. Lawrence Doligoza yo... read more
Business response:
We are honored to hear that your service visit with us has been very efficient! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Sincerely, Jeff Waugh - General Manager
Great Service Poor Loaner program Very efficant, I'm in and out. Everything is explained in detail. I enjoy dealing with Michael Lawson, he's friendly and I know if I need anything he is just a phone call away.
Business response:
Jessica, we thank you for this great review. Michael truly knows his stuff. We make sure that all of our employees are friendly, efficient and knowledgeable of their job, so no question or concern goes unanswered. I am glad to hear that you enjoyed working with him. Feel free to come back and visit if you have any further needs. Sincerely, Jeff Waugh - General Manager
Excellent staff in every aspect! Everyone was very nice and helpful to us and to each other. I did not know which model I wanted and David was very patient and well informed to help me make the decision best for me. Vicki was great with keeping us informed thru the process.
Business response:
We certainly appreciate your business, Donald. We strive to make every customer feel informed and comfortable! We look forward to assisting you with your future sales and service needs. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Great Experience Brett is an amazing sales associate and this is my fourth BMW that I have bought from him. I trust him and he always treats me fair and with upmost respect. Additionally, I was in and out within 2 hours (including time to negotiate my old cars sale, selecting a new car and processing the paperwork. Absolutely amazing service
Business response:
Anytime that a customer comes to our store and leaves feeling that they have had pleasant experience we are truly gratified. We strive to provide our customers with an experience so legitimately positive that they return for all of their servicing and purchasing needs. Glad that Brett was able to satisfy your visit with you recent purchase. Know our working relationship will continue to be successful in years to come. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Pleasantly surprised! 1. I was met at my appointment time (made via Checkered Flag Mini service website). 2. A loaner vehicle was provided (as requested) for the duration of my Mini's visit to the shop. 3. Frank & Daniel kept me informed of repair status. 4. Daniel & Frank requested Mini Goodwill assistance when the troubleshooting indicated the timing chain/belt required replacement. 5. I received unexpected Christmas gifts from Checkered Flag Mini when I arrived to pick up my Mini after servicing on the Monday before Chris... read more
Business response:
Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet all your needs. At Checkered Flag BMW, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Christmas Mishap My car was in for emergency service. My 2009 535! BMW left me stranded when the engine overheated due to a broken water pump. I was shocked that a 2009 car would need such a replacement. However BMW paid 75% of the cost of a replacement which helped to soothe the unhappiness. My service adviser, Dan Lilly, was exceptionally receptive to my emergency and got my car back, all fixed, promptly…just before Christmas. Thank you, Dan!
Business response:
Thank you for sharing your experience through this review, Tamara. We are glad that Dan was able to accommodate your needs and provided you with a pleasant experience. If you have other concerns, please do not hesitate to let us know. Also, be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.