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BMW
- Automotive
- Las Vegas, NV
About this business
Location details
6900 W Sahara Ave, Las Vegas, NV, 89117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service BMW My appointment was for 8am, it took till 3pm to get a spark plug and plug wire installed. In today’s world where Amazon delivers my order in 1 hr there must be a better way to schedule appointments. Also it seemed a little pricey-$446 for a spark plug and wire. On the plus side they did have shuttle service.
Service at BMW on West Sahara Las Vegas My service advisor was great, but the technician don’t seem to really care what service they provide. I have always felt that BMW service department was below average. You would think for this type of vehicle they would have a better service department. This is my opinion.
air condition repair I brought my car for service on the air conditioner. It was blowing warm air from the top of the vent and cool air from the bottom. I was initially told that it could be the freon. I got a call later that it was either the compressor or condenser. The invoice for the repair listed compressor/condenser. Due to to cost, I declined service. When I got the car back, there was no cold air blowing at all, just hot air from the vents. I asked to speak to the service manager for an explanation as to why the car ... read more
Business response:
Hi Albert, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. If you are willing, please call our General Manager at (702) 570-0279 so that we can further discuss this with you. We hope to hear from you in the future.
Not helpful No communication I had to solve the problem Lots of excuses no apologies
Not customer oriented My salesperson, Connor Hanley, told lies and never followed up on calls or texts after the purchase was completed. Been a customer for over 12 years and sad and surprised by such poor service. Luckily, another salesperson, Krystel Bockholt, who saw my frustration, helped out and follow through. Ask for her if you go to BMW Las Vegas!
Business response:
We appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.
Gary Meck The Cadillac which I paid $11000.00 leaked oil within the first day after passing their inspection, the checked cleared in two days. Took Cadillac back to Mini and bought a Honda using the same check. The Honda runs a little bumpy, has only one key, and no .manuals reported this to Mini they told me to pay for an extra key and print out a manual myself. When leaving Mini with the Honda I was told that I would have the difference of about nine Hundred dollars by within two days. I than get a call from Mini that I wo... read more
Business response:
Gary, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences in every aspect of our dealership, and we are saddened to learn that we may have fallen short of the high standards we set for ourselves. If you are willing, please call our General Manager at (702) 570-0279 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Customer service @ BMW of Las Vegas Service Advisor is need of added oversight/training. SA was not proactive in the follow through of my warranty, nor my time.
Business response:
Hi David, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0279 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Eye Roll My SUV was running perfectly fine, but the check engine light came on, so I took it in. They had originally quoted me a much lower price to have a diagnostic done, then of course called back and more than doubled what that price would be. Then called back saying my vehicle needed nearly $8,000 worth of repairs, more than what my vehicle is worth. When I had them send me the 2 pages of "needed repairs" it was almost comical the things that were listed. First off, they listed quite a few items that were less than a mo... read more
Business response:
Hi Melissa, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM directly at (702) 570-0279 to discuss what we can do to help.
Las Vegas Had an appointment, that's a joke. Showed up and had close to thirty vehicles ahead of me. Dropped my keys to the porter and then I guess I was forgotten. 1 hour and a half and I still had not been contacted by a service advisor.; I eventually flagged down someone and let them know my predicament, and my service was expeditiously corrected. Problem is, if you have an appointment, it should be honored. Overall, happy with the outcome.
Business response:
Thank you for leaving us your honest feedback, Steven. If you are willing, please call our General Manager at (702) 570-0279 for further assistance with moving forward. Thank you, and we hope to hear from you in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,898 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.