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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Karl Turshani was a joy to work with. Karl's behavior through the entire process was always with making my experience as comfortable and stress free as possible. From the first time we spoke on the phone to finalizing my purchase he never put any pressure on me and made me feel that he always had my best interest in mind. I do hope you appreciate Karl as an outstanding employee and an excellent ambassador for the Hoffman Auto Group. Charles Tuscano made the finance process simple and was extremely efficient. All of the paper... read more
Business response:
Hello gaylelass, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to hear that Karl ensured that your entire experience was as comfortable and stress free as possible! We are also pleased to read that Charles made the entire financing process simple and efficient. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Manage... read more
Honestly, this is the first time that my car buying experience has resembled that of booking a room or buying a flight ticket. It really was an amazing experience and I feel like the salesman was my friend. In all, it probably took me two and a half hours to from the moment I initialed the first contact to getting the car out of the parking lot. Everything is just streamlined and the salesman who attended me (Brad Epstine) was just phenomenal. Great service all around. Polite to no end. Reserved and extremely helpful. He hel... read more
Business response:
Hi pbeaunegre, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to hear that Brad and the team were polite, helpful, and ensured that the entire process was prompt and easy. We appreciate you as our customer and look forward to seeing you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Service was great, they keep me up to date on my service & were very pleasant to work with. I will continue to have my car services there.
Business response:
Hello TVESE, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team was pleasant to work with and kept you up to date on the status of your vehicle every step of the way. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Eric was great. I wish BMW corporate would allow oil changes under warranty/maintenance plan more often. They allow changes every 12k miles or 24 months. For those who drive less than 12k/year, 2 years is a long time to go without an oil change. This is BMW corporate's rule and not the dealer. The dealer was good.
Business response:
Hello JEFFNLANA, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize that BMW corporate can be difficult to work with; however we are pleased to read that Eric and the team were great. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
My car had a routine oil change. The whole experience was a pleasant one. The waiting area is comfortable and clean. Elizabeth was helpful, pleasant and efficient. Thank you everyone.
Business response:
Hi DEBBIE15, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that you enjoyed our waiting area amenities and that Liz and the team were pleasant, efficient, and ensured an overall great experience. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Relocated to area,after servicing bmw vehicles at another dealer for 30 years. Very accommodating/ fast check in. Extended themselves to make us feel welcome. Provided a loaner that was not only new but just recvd. i.e..2 odd miles on it. Couldn't have been more helpful. Plan on bringing our other 2010 bmw 5 for a full detail and service update next month.
Business response:
Hi ASNEIMAN1, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that you enjoyed our loaner vehicle service and that our team was very helpful, accommodating, and ensured that you felt welcome. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Howard is friendly and experienced. He was very honest with me in answering my issues. I would highly recommended this dealer service although it's a little far away from from closest dealership. It's worth it to travel a few miles extra.
Business response:
Hello juntao_88, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Howard was friendly, experienced, and honest in answering your questions. Thank you for the recommendation! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Our X5 broke down on the road outside of Watertown, CT and this team took complete care of us. Could not rate this team better - thanks so much and continues to buy my loyalty.
Business response:
Hello davedyckman, Thank you for trusting Hoffman BMW of Watertown with your vehicle service needs. We are happy to hear that our team took complete care of you after your X5 broke down on the road. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I was up visiting family in CT from the Baltimore/DC area and needed an oil change. The staff up here were down to earth and very personable. It felt more comfortable than it has been when I go to dealerships in the Baltimore/DC area. Also, was complement on the modifications I made to my 3 series which was a nice bonus
Business response:
Hello Reviewaccountdr, Thank you for trusting Hoffman BMW of Watertown with your vehicle service needs. We are happy to hear that our team was very personable, ensured that you felt comfortable, and even admired the modifications made to your 3 series. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.