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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Charles Park, Charlie, Donnie Frost and Joe Durante are the best foursome to deal with. I've purchased and leased many cars and my experience with these four at BMW of Watertown was the most positive. All questions were addressed and answered to my satisfaction. And the BMW Genius is making a house call to help me program my garage door opener and to go over some areas I'm not sure of. The service is unbelievable.
Business response:
Hello csullivan26, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new Vehicle! We are so pleased to read that Charles Park, Charlie, Donny and Joe answered all your questions to your satisfaction and that Joe is even coming to your house to help you program your garage door opener and explain some other features as well. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Special... read more
My recent purchase of my new BMW X3 xDrive35i was an exceptional experience. My Salesman, Dennis Smith, provided a professional and consultative experience that helped guide me in my decision making process. Finance Manager, Charles Tuscano was excellent as well. His advice and guidance during the finance discussions helped reassure my purchase decision. This experience has given me a high level of appreciation and trust with the dealership and will keep me coming back for years to come as well as recommending others to purc... read more
Business response:
Hello vin, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new X3 xDrive35i! We are pleased to read that Dennis was professional and Charles Tuscano provided with advice and guidance during the financing process. Thank you for your recommendation and we look forward to seeing you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Once again another painless trip for service. Dropped off my car, picked up a beautiful loaner, returned later in the day to find my car hand washed and waiting for me. Gotta love it.
Business response:
HelloTOMKNOX, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that you enjoyed our loaner vehicle program and our complimentary car wash. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serviced my car. Eric Duverger was my service rep. He was courteous, accommodating and thorough. I appreciated that he came back to the waiting area several times to give me the status of the work being done. The process was fast and efficient.
Business response:
Hello cathy0518, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Eric was courteous, accommodating, thorough, and kept you up to date on the status of your vehicle every step of the way. WE appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant experience, made sure I drove with the tech to insure all the noises that were mentioned were heard....Execellent service
Business response:
Hello mpr_88, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Eric was pleasant and even arranged to have you drive the vehicle with the technician so that our team could address all your concerns with your vehicle. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Salesperson was excellent. He kept us informed. He was very friendly. He answered all our questions. He explained how the vehicle worked. Explained the process. Helped register us online.
Business response:
Hi FERRERJOSE, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Charles Park was friendly, kept you informed, answered all your questions, and explained all the features of the vehicle thoroughly. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
They are extremely helpful and are super convenient. I was helped by Karl Turshani, he helped me make the experience a great one, I highly recommend Hoffman BMW!
Business response:
Hello Andykwokct, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Karl helped to make the experience great and was extremely helpful and convenient. Thank you for your recommendation! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which proved to be yet another very pleasant experience. Dennis Smith was my client advisor who patiently assisted me through the process of locating the vehicle I wanted. He is very knowledgeable, professional and was always a pleasure to work with. Many thanks to everyone at BMW of Watertown.
Business response:
Hello jd, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Dennis was knowledgeable, professional, and patiently assisted you through the process of find the right vehicle to suit your needs. We appreciate you and look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
ELIZEBETH WAS VERY PROMPT IN CALLING ME AND LETTING ME KNOW THAT THEY HAD TO KEEP MY CAR OVERNIGHT AND THE JOB WAS DONE PERFECTLY.
Business response:
Hi SURGICALSPECIALISTS, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are glad to hear the Liz was very prompt in informing you of what your vehicle needed and ensured that the work completed to your vehicle was to your standard. We look forward to seeing you again next time. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.