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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with fluids topped off and all else checked out. The question was answered, And, given the grunginess of the car's exterior after our recent snowstorm, I was delighted to see that it now looked spectacular after a careful hand washing.
Business response:
Hi Lance B, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that our team was able to perform your routine maintenance on your 228xi as well as answer your question about the automatic engine shut-off feature. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't need to wait even a second. Elizabeth was the friendliest person I ever met.
Business response:
Hi richjacovich, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz was friendly and ensured that all your concerns with your vehicle were taken care of in a prompt manner. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very easy to get appointment. Convenient date. Dropped off and contacted me when ready. Addressed everything related to lease. Had no issues or concerns afterwards.
Business response:
Hello JR23, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Liz and the team addressed everything related to the lease of your vehicle in a prompt manner so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Like I said..service and attention to detail was excellent. No problems. The service lady was very attentive to my needs and the car was serviced in a very short time frame.
Business response:
Hi VPM1945, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Liz was very attentive to your needs and ensured that everything was completed promptly so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
It was pretty smooth and the transaction went along so well. From the time that we test drove the car to the final signing of the deal. Charles, our salesman was very accommodating and well mannered and his knowledge of the car was quite impressive.
Business response:
Hello elibid, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Charles and the team were very accommodating, well-mannered and knowledgeable about the vehicle you were interested in. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service. Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.
I stopped into Hoffman BMW in Watertown a couple of weeks ago to simply view a car I saw online. I had the fortunate opportunity of meeting Mr. Karl Turshani. He was immediately personable and professional. As I sat down with him, he explained the car I was interested in had been sold. He very nicely suggested there might be another on the lot I would consider seeing. I explained exactly what I would consider. The most important part in communicating is really listening, Karl did just that. I told him my price point, desired... read more
Business response:
Hello Charmaigne, Thank you for continuing to choose Hoffman BMW of Watertown and congratulations on the purchase of your newest vehicle! We are so pleased to read that Karl personable, professional, and took the time to get to know your needs and desires so that he could match you with the best vehicle to suit you! We are also happy to hear that Charles made the paperwork process efficient, pleasant and explained everything to you fully in detail. We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Ma... read more
I've always been happy with the service department at BMW of Watertown. My experience this time was also positive and I thought Harold Harford was very proactive and friendly. I also was happy with the service in the parts department.
Business response:
Hi HWHITE6799, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Howard was very proactive and friendly and ensured that you have a positive experience. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Best car buying experience I ever had The finance and the sales process has beyond 5 stars services I have received Great place to buy the car
Business response:
Hi llk0, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to hear that Karl and Charles ensured that the entire process was beyond a five star experience! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Went in for oil change; service was friendly and efficient; they recommended additional maintenance service and pricing and additional time frame if done on that day..when i declined they provided me with recommended work and cost for future reference.they washed my car and off i went.. very positive experience.
Business response:
Hello ALONGOELECTRIC, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team was friendly, efficient, and recommendations for future service needs that your vehicle may have. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.