This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a new 2017 X5 from Dennis Smith of BMW Watertown. From the very beginning Dennis was low pressure knowledgeable and very patient. Dennis answered all of my questions had great follow up, and made sure I got a fair price. I would highly recommend BMW of Watertown/Hoffman. I would also recommend that you use for Dennis Smith as your client advisor.
Business response:
Hello justfarnsworth, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new X5! We are happy to read that Dennis was knowledgeable, patient, low pressure, and answered all your questions thoroughly. Thank you for the recommendation! See you again when you are for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
No significant problems. A lot of paperwork/computer entry to be done by the associate- maybe because it was my first service visit - took a little longer than I anticipated
Business response:
Hello MELSER82, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize that your visit took a little longer than expected, however we are pleased to read that there were no significant problems during your visit. Anytime you have any further questions or service needs let us know, we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I haven't had an easier experience in the last 20 years of driving than I have had here. I have been here three times now and will definitely be back.
Business response:
Hi VITOLUISR, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team ensured that the entire experience is easy every time you visit. See you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Dennis was so incredibly patient. I was torn between two vehicles....he never rushed me or tried to push me into a car. It took me a couple of days to decide....once I made up my mind on the car I loved he made sure everything went smoothly. I love my car and will definitely be back with Dennis when it's time for another! Charlie was great handling all the necessary paperwork. It was a nice easy signing! No surprises and everything was explained clearly.
Business response:
Hello warock01, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Dennis was patient while you decided which vehicle would best suit your needs, and when the decision was made, Charlie ensured that the paperwork process was smooth and easy. We appreciate you as our customer and look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Just leased another vehicle, 2017 x3, from BMW of Watertown and Dennis Smith. These folks are fantastic, no pressure, accurate and of course friendly and easy to do business with. I would highly recommend this dealership. I would also highly recommend Dennis Smith as your sales person.
Business response:
Hello johnjvaitkus, Thank you for choosing Hoffman BMW of Watertown and congratulations on the lease of your new x3 28i! We are happy to read that Dennis Smith and the team are no pressure, friendly, and easy to do business with. Thank you for your recommendation and we look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto group.
Had the pleasure of dealing with Howie. From start to finish he made my diagnostics, oil change and repairs extremely convenient. I was also pleasantly surprised by the cost of the work done. Good atmosphere and very accommodating. Thank you Hoffman BMW and see you soon!
Business response:
Hello staceys1217, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Howie was a pleasure to deal with and was very accommodating to your needs. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Positive experience. Sales person was very helpful and eager to make things work out. I am very happy with my new car. And really like that when my car needs servicing, they will come to my home and pick up my car and drop off a loaner.
Business response:
Hello eaellis, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are so pleased to read that Charles Park was very helpful and eager to make things work out and that you enjoy the pick-up and drop-off service that the service department provides. We look forward to seeing you again when it is time for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
same as above. Elizabeth made herself available from day one, keep me inform of the progress, accommodated for my tight schedule, and always had a perfect smile. Thanks
Business response:
Hello GOMEZGM, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz accommodated to your tight schedule and kept you up to date on the progress of the repairs every step of the way. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The 3 awesome people to go to for help if you ever want to purchase a BMW is Brad, Charlie from the finance dept, and Karl!!
Business response:
Hi faulaqi88, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to hear that Brad, Charles, and Karl ensured that you had a great purchasing experience. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.