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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Cannot Walk Away" My first BMW purchase was at another dealership. I would bring that car to Otto's for service and was so impressed with how I was treated that I decided to purchase only from this dealership. I purchased a white 4.28xi a few years ago from Otto's and today I drove off with my second BMW and, once again, I was thoroughly satisfied. I worked with Heath Cameron for the first time and he was extremely knowledgeable, patient and passionate. His priority was to have me walk away happy and excited. I would recomm... read more
Business response:
It is truly gratifying to hear of your excellent experience working with Heath and your prior experience working with service. Its a total team effort hear at Otto's. We look forward to working with you in the years ahead.
"Excellent experience as always! " Otto’s BMW is by far the best! From service to sales, they do it all very well! Ian does an exceptional job of understanding what his customers want and making sure they are 100% satisfied! I will always be an Otto’s customer!
Business response:
Thank you for your complimentary words for our sales and service teams, Ian W in particular. We truly appreciate your business.
"Efficient and Reasonable" I worked with Otto’s and Ian Martin to purchase my second x1. Ian was great to work with helping me to make the purchase mostly on-line. He scheduled delivery to meet my schedule.
Business response:
We're pleased to hear Ian M was able to assist you in finding your X1 in the way that worked best for you. Thanks again for choosing Otto's.
"getting to know my car" I met with Brian Menda last week to go over my car. He was very knowledgeable, thorough and helpful! He made the entire process painless.
Business response:
We're very happy to hear Brian was able to provide useful and practical information in order to help you enjoy all of the features your BMW has to offer. Thanks again for choosing Otto's BMW!
"Hassle Free VERY pleasant Experience!" This was a very hassle free and pleasant experience from the start. Ian was very easy to work with, answered all of our questions and his follow-up was impeccable! We knew exactly which vehicle we were looking for and Ian helped explain all of the features of the vehicle, the BMW Certification process and our options to extend. He also explained all of our options to protect and maintain our "new" car. He even came in on his day off to deliver the car (since I was going to be traveling... read more
Business response:
Outstanding! We're delighted to hear Ian M was able to guide you through the purchase experience and in an easy hassle free way. Enjoy the summer driving season in your Otto's BMW.
"Top of the Line Dealer" You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramatic new facility, your greeting at the door, to the excellent sales representatives and service staff, you would hard-pressed to find a better dealership anywhere. Ian Martin, my client advisor, was knowledgeable, efficient and professional throughout the process and I would recommend him highly. Top of the line service with competitive pricing is hard to beat.
Business response:
Thank you for your wonderful review and kind words for our sales and service teams. We're also delighted to hear you enjoyed our newly renovated and expanded facilities. Thanks again for choosing Otto's.
"Scott is the best" Scott Gately is the best car salesperson I have ever dealt with. We have bought many cars over the years (currently have 6 cars) and switch them out frequently so I am generally buying at least one car every year (sometimes more). We have gone to many dealerships and worked with many salespeople, and I can honestly say that Otto's BMW, and Scott Gately more specifically, is THE best that I have dealt with. Scott took the time to ask some questions and really understand what I was looking for, what was imp... read more
Business response:
We are thrilled to hear Scott has been so effective in assisting you in finding the best BMW to fit your specific needs. Thank you for being a loyal member of the Otto's BMW family.
"Dream Fulfilled" Everyone has their “dream car”. From a young age, I wanted a BMW. It something about the assumed success and hard work associated with a person who possesses a BMW that I love. I have always been a hard-working, independent person, and I wanted a car that reflected that. With each car I purchased, I tried to get closer to my dream of having a BMW. Taking the suggestion of a friend, I decided to lease my first BMW. It was not with Otto’s and was a vehicle “basic” model with no upgrades. I began taking my car... read more
Business response:
It is truly gratifying to hear of a long time dream realized and that we could be a part of that. We are so pleased to hear that Heath was instrumental in assisting you with finding just the right BMW for you. We look forward to many more to come. Enjoy the summer driving season in your X4.
"Professional Team!!!" Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was helping us. He showed tremendous patience in answering all our questions and explaining different options.Overall experience was so smooth..Keep it up.
Business response:
Excellent! That's our goal for every guest at Otto's BMW. We're delighted Ian M was able to deliver the smooth experience your were looking for.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.