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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Best sales to service " Justice was great to work with during the sales process! I did most of my sales activity via email which fits with my busy schedule. This was my 4th purchase experience with Ottos and it gets better every time. I would definitely recommend Justice and Ottos to anyone.
Business response:
Outstanding! Great to hear Justice was able to make your purchase experience so convenient. Thanks again for being a loyal member of the Otto's family.
"Certified Pre-owned Purchase" Otto's was one of three dealers with the exact certified pre-owned (CPO) vehicle I was interested in. Otto's was the closest so I used Otto's to take the car out for a spin. Not only did I fall in love with the car, but I appreciated the respect and sincerity Ian Welsh provided my wife and I, so I took my business to Otto's. Otto's was price competitive and supported negotiation via email for those who don't have the flexibility to meet in person after the test drive. During the closing process... read more
Business response:
Its always gratifying to hear we have been able to help you find the BMW best for you. Great to know Ian W facilitated a great experience for you.
"Excellent Service " If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car experience painless! He answered all my questions, kept me up to date during the build process and gave me a great deal! Thank you Ian!
Business response:
It truly gratifying to hear Ian M helped facilitate a great experience for you. Thanks again for choosing Otto's BMW!
"New Car Purchase" I recently purchased a 5 series from Otto's. I always heard great things about them. I wasn't disappointed from my experience. I went up there to "look" at a vehicle in hopes of trying to figure out what car I was going to buy. After 4 hours, lol, my husband and I walked out with a contract in our hands. Justice, our salesman, was awesome. He really worked with us to get what we wanted. Their showroom is state of the art. My car was the only one sitting in the "pickup" area . The BMW "genius" as they're ca... read more
Business response:
Thank you for your kind compliments for Justice and our Genius team. We are so pleased to hear of your wonderful experience. Enjoy the upcoming fall driving season in your new 5.
"Best BMW yet!" I have purchased now 8 BMW’s, all through Otto’s BMW and all through Scott Gately. Without question, each and every time, perfection. Scott listens, makes recommendations based on my wife and I’s needs, never tries to upsell into something we do not need. Paperwork is always prepared ahead of time, taking no more than a few minutes to complete. Scott is very friendly and professional, making buying a BMW what it should be, fun exciting and memorable. Look forward to doing more business with Scott and Otto’s i... read more
Business response:
Thank you for your wonderful compliments for Scott in delivering just the right experience for you. Thanks again for being a long time member of the Otto's BMW family.
"BMW 530" I have had several Bmw’s and this is the 3rd one from Ottos. I have worked with Scott Gately on all of these cars. He makes the experience painless and time efficient. Scott knows that his customers don’t want the run around or to be constantly haggling on the price. We discussed what I wanted and worked together to make it happen. Additionally, when you come pick the car up, the paper work is minimal with no pressure on upselling as your time is valauable. Also, if you are returning a BMW, the turn in process is e... read more
Business response:
Excellent! We know your time is valuable. We're delighted to hear Scott was able to deliver the efficient experience that was best for you. Thanks again for choosing Otto's.
"Straight forward" Scott Gately was my sales rep. Transaction was done entirely by email and phone as I was living in China up until last week. Scott was very efficient and straight forward, I highly recommend him if you are in the market.
Business response:
Outstanding! We're delighted to hear Scott was able to tailor your experience to your specific circumstances. Thanks again for choosing Otto's.
"Great service and improved facility" Excellent service as always along with its new and improved facility. It has been a great pleasure to work with account manager Scott Gately, highly recommended!
Business response:
We're pleased to hear you enjoyed working with Scott here in our newly enlarged and renovated facilities!
"Wonderful Experience" Working with Justice and the team at Otto's for our first European experience was truly wonderful. We feel and are treated like celebrities once we walk through the doors of this dealership. We absolutely love our new BMW Hybrid. We would highly recommend Otto's BMW.
Business response:
Outstanding! We're delighted to hear Justice and the Otto's team delivered an exceptional experience. Enjoy your new Otto's BMW Hybrid!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.