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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Had a great experience at this dealership. Sales team was professional, patient, and knowledgable. I will be coming back when the time comes for my next vehicle.
Business response:
Thank you again for choosing Otto's BMW. We look forward to continuing to develop our sales and service relationship.
From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced me to Heath Cameron, who from day 1 diligently worked arduously to assist me in getting back into a new X 3. I am in love with my new vehicle. Everyone at OTTO'S BMW is Awesome! If you are looking for a new or pre-certified BMW, OTTO'S IS YOUR DEALERSHIP Dr. DeBorah Williams Newark, DE
Business response:
Excellent! Thank you for your terrific compliments for Kevin and Heath. We're delighted to hear you were so pleased.
We were able to manage logistics of vacation and count on all handled properly. New comfort seat is a real improvement over other for older population. More technology than we will need and ALWAYS great sevice from Justice. Love it.
Business response:
Its great to hear that once again Justice was able to assist you so effectively. Enjoy the comfort seats in your new BMW!
They worked together and I love the loaner vehicle! They stay in contact with you every step of the way to ensure i understood and cost of work being performed. And all the staff is courtesy and professional from the valet team, rental service & service.
Business response:
Thank you for excellent review and complimentary words for both Kevins. Timely communication is key in delivering superior service. Thanks again for choosing Otto's.
From the comfortable lounge area to the willingness to discuss options, the experience with this dealer and Justice was a pleasure. With all the options and variables involved with buying a BMW it can be a little daunting to try and get what you want but Justice explained everything and made the buying experience a pleasure.
Business response:
Thank you telling us about your great experience working with Justice. We're happy to hear he was able to help you wade through all the possibilities to find the combination best for you.
Scott was great I let him know what needed and wanted he found the right car and he went above and beyond to meet my needs
Business response:
Thank you for your recognition of Scott. We're pleased to hear he was able to help you find the BMW just right for you!
Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - the entire team is awesome!
Business response:
Thanks again for servicing with us. We do our best to provide a consistently reliable and efficient visit each time.
Otto’s has always offered exceptional service for my vehicle. The service advisors are professional and give excellent communication regarding the vehicle’s status. Extremely efficient!
Business response:
Thank you for your great feedback on your service experiences and recognition of Joe and Frank specifically. We appreciate your business.
Responsive service with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc.
Business response:
We know your time is valuable. Great to hear we were able to accommodate your service needs.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.