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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"No Drama, No Stress." This was the first time we purchased a new car in a decade, and we weren't sure what to expect beyond than the usual shambles of negotiations, back and forth chatter about what we wanted versus what was there, and so on. Amazingly, absolutely none of those things happened. Not a one, not even close. We never felt rushed, or pressured, or harangued. From the moment we started working with Scott, it was clear this was going to be a much more pleasant experience than we'd dared to expect. He was polite, u... read more
Business response:
Outstanding! We're are so pleased to hear Scott delivered an experience that surprised and delighted you. Helping you find the BMW just right for you is our goal everyday. Welcome to the Otto's BMW family!
"Brian DiPaolo and Ethan Lilly" During our purchase process we found both Brian and Ethan to be courteous, knowledgeable and professional. They answered all our questions and made us feel comfortable
Business response:
Excellent! We're delighted to hear Brian and Ethan delivered the superior experience we always strive for. Thank you for choosing Otto's.
"FIVE STAR EXPERIENCE" I recently went back to OTTOS BMW to get my third consecutive lease from this dealership. Dealing with the staff at this location is truly a five star experience. From the greeting at concierge, the pristine showroom, and the knowledgeable and accommodating staff, I felt at ease making my decision on my lease. I have dealt with Scott Gately for the past several years and have always recommended him to friends looking for a new, used or to lease a car. He is honest, focused and listens to your needs - w... read more
Business response:
We are thrilled to hear you have been so pleased with the service delivered by Scott and our sales team. Your long term satisfaction is truly rewarding to us. Thank you for being a long time member of the Otto's BMW family!
"Outstanding " Justice always provides us with outstanding service. We have purchased several cars from Justice and always enjoy working with him. Our experience with all of the employees that we deal with at Ottos has been excellent.
Business response:
Outstanding! We're happy to hear you have enjoyed working with Justice and our other team members. Thank you for being a valued member of the Otto's BMW family.
"Scott Gately and the Ottos Crew are the best " I just bought my 4th car from Scott and he was great. Responsive, efficient and no BS when making a deal. Thanks Scott for a great experience.
Business response:
It is truly gratifying to hear that once again Scott delivered the experience that suited you best. Our sincere thanks for choosing Otto's!
"Tech meeting #2" Very complete and competent individual who answered all our questions. Demonstrated use of a number of items that I had questioned. Very personable and excellent sense of humor.
Business response:
Excellent! We're happy to hear Raheem was able to deliver an informative and fun Encore visit for you. We want you to be able to enjoy all your BMW has to offer!
"Great experience!" Had a wonderful experience during the leasing of my new car at Otto’s BMW. From the sales portion with Heath to the Encore appointment with Raheem, everyone was friendly, courteous, and knowledgeable. Would definitely recommend Otto’s to everyone!
Business response:
Thank you for recognizing the efforts of Heath and Raheem in helping to make your purchase experience everything it should be. Thank you again for choosing Otto's BMW!
"Great cars with even better service. " I wanted to start by thanking Brian and everyone at Ottos BMW. I can honestly say they have the best customer service Iv ever experienced at a car dealer ship. Everyone was so nice and non judge mental. The car I purchased is exactly what I wanted and Brian made the purchase quick and easy. I’d recommend him and Ottos to everyone and anyone interested in purchasing a BMW.
Business response:
We're pleased to hear Brian was able to facilitate the purchase experience that suited you best. Welcome to the Otto's family!
"Great car buying experience" Great experience with recent car purchase at Otto's working with Scott Gately. Honest discussions, no pressure and quality product and customer service. Scott gladly handled all the paperwork and helped to facilitate vehicle storage around my schedule. Greatly appreciated!
Business response:
Its great to hear Scott was able to deliver the purchase experience that expertly and efficiently met your needs. Thank you for choosing Otto's!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.