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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Thanks" We had a wonderful experience with the purchase and the car. Otto’s has always been excellent in servicing my Z4 and now I can add sales of a Certified BMW to the list. Thank You!
Business response:
That's always our goal for you! Thank you for your endorsement of our sales and service teams!
"Top-notch professionalism from everyone involved..." Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last vehicle. Although Ian was busy twice when I stopped in unexpectedly, the other staff made sure I was taken care of. When we finally sat down I had 2 cars in mind. Ian worked through all of the scenarios and didn't pressure me in any way. After a few days and several revisions (even a last ditch look at a just received 428) we ... read more
Business response:
Congratulations on your X1. We're pleased to hear Ian M was able present the options available in order for you to make a decision with confidence. Thank you for choosing Otto's BMW once again!
"Options and Service" Ian showed great interest in me and my needs, I liked the fact that he was empowered to make price decisions ! Response time and car delivery process was also great !
Business response:
Excellent! Listening and understanding your needs is key to a successful purchase. We so pleased to hear Ian M was able to assist you so effectively. Thank you for choosing Otto's!
"Otto’s is top notch " Otto’s is top notch in friendliness, attentiveness and interest in the customer. Wonderful dealership! Brian Diapolo listened, truly listened to my concerns & interests. And he delivered.
Business response:
Listening to our customer's needs is critical to our success. We're so pleased to hear your purchase experience with Brian was a great success. Thank you for choosing Otto's BMW!
"CPO 5 series purchase " Great experience with Otto’s! Everyone was so nice and helpful with my purchase. From the ownership to the genius helping with my test drive. This is my 4th car purchased from Otto’s and 3rd from Justice Mogano. He knows exactly what I’m looking for and helped me select the perfect car. Otto’s is definitely a 5 star dealership! Karl Z
Business response:
Our long time relationship with you is so important to us. Thank you for your recognition of Justice and the Otto's BMW team!
"Auto Search and Purhasing Experience" The 'Boss' and I have been looking for a vehicle for the past 2 months. We had visited the BMW dealership in DE, test drive a few cars including the X5 and 5-series. The Boss loved both however wanted a particular color, which was unfortunately not available. After a scouting trip to Otto's one weekend, and a bit of convincing we were back at Otto's and assigned to Scott Gately. After we agreed on what we wanted to see, we toured the lot and identified the first car (535). This process ... read more
Business response:
It is truly gratifying to hear that Scott was able to so effectively facilitate both of your purchases. We are excited to welcome you to the Otto's BMW family!
"Expert knowledge and service" I just completed an Encore session with Brian Menda and had a great experience. Not my first BMW and every time I meet with him I still learn something new. With automotive systems getting increasingly complex I'm amazed how Brian can keep it all in his head but he does. Had a blast and would recommend purchasing and servicing your BMW at Otto's
Business response:
Outstanding! We're so pleased to hear you have continued to learn useful information from Brian to better enhance your BMW experience.
"Professional and Classy" Everything from the moment I walked in the door to the time I left was a great experience and was right in line to BMW and it’s superior brand. After receiving a very nice greeting, was given Justice to work with who listened to what I was looking for and provided me with all the options that were available. Then the test drive and the knowledge of Brian was extremely helpful to making a decision to buy a car from Otto’s. Was extremely pleased with buying this car and at the style and class displaye... read more
Business response:
We are delighted to hear Justice and Brian facilitated an experience that helped you confidently purchase your BMW. Thank you for sharing your experience with us!
"Exceptional" Excellent treatment throughout the entire process both by the salesperson Scott Gately and genius Lorenzo! Knowledgeable, polite, exceptionally professional. Ever since my first BMW from Scott and Otto’s, I comparison shop other brands - and now for the fourth time, I came back because of these guys and Service advisor Kevin Pinkerton. Relationships and trust are critical to me, and I feel like these guys have my back.
Business response:
The relationship and trust built with our customers over time is invaluable to us. Thank you for your recognition of Scott, Lorenzo and Kevin and thank you for being a valued member of the Otto's BMW family.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.