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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"First timw BMW owner" My salesman (Scott) was very courteous and straight forward through the whole process. He allowed us to test drive the 2 cars that interested us (SUV & car). The purchasing was easy and quick. After driving my 340xi for a weekend i am very please to have decided on this vehicle (sorry Audi S4). The dealership is very clean (even while under construction). Everytime I walked in I was greeted and offered water/coffee. If you find your dream vehicle here, you shouldn't pospone your purchase. You will be i... read more
Business response:
Thank for your wonderful compliments for Scott in facilitating your recent purchase. Congratulations on your new 340xi and welcome to the Otto's BMW family!
"Internet Purchase" I recently purchased a fully loaded X5 from Otto's. I am located out of state and about 3 hours away, so I conducted the purchase over the internet. It was a good experience, just be patient. Most of us are used to the immediacy of purchasing in person. Remote purchases take a few days, so you just need to set a different expectation. Scott is very professional and does not employ the high pressure tactics we are so used to. He gave me a fair price which is what we should all expect. Once the transaction ... read more
Business response:
Excellent! We're happy to hear Scott was able to effectively assist you in making your purchase online with confidence and made your 3 hours of travel worthwhile. Thanks again for choosing Otto's
"Car shopping made easy. " Shopping for new cars is not something I enjoy. However, Scott Gately made the experience painless. This was by far the best car buying experience I have had. Otto’s will definitely be our go to dealer when we replace our other vehicle. And would definitely work with Scott again. Will wholeheartedly recommend Otto’s and Scott specifically, to anyone I know shopping for a new car.
Business response:
Outstanding! We're delighted to hear Scott made purchasing your BMW the easy experience it should be. Welcome to the Otto's BMW family!
"Best dealership experience I've ever had - most professional" I worked with Justice Mogano, who is very professional, knowledgeable and friendly. Ottos is great and everything exceeded my expectations. Purchased my first BMW and I'm sure I will go back for my next one when the time comes. I definitely recommend this dealership and Justice.
Business response:
Excellent! Thank you for your wonderful compliments for the sales experience delivered by Justice! Welcome to the Otto's BMW family!
"Strongly recommend Scott Gately! " Scott Gately is the epitome of professionalism and fair dealing. His commitment to the highest level of service was unmistakable from our first conversation over the phone, through the purchase of our car. Scott is incredibly knowledgeable and candid in addition to being respectful of my time. Scott will handle all my car buying needs moving forward.
Business response:
Thank you for your wonderful endorsement of the service delivered by Scott and thank you for choosing Otto's!
"Excellent Service and a no pressure approach sold me" My 1st BMW shopping experience was one that will keep me an Otto’s customer for some time to come. Ian Martin was simply a great human being to deal with. Lorenzo Adiletta whom I took my first test ride was knowledgeable and explained the car’s features clearly and concise. At the end Noel Montesano ensured my pickup was as smooth and stress free as possible. Thank you for making this shopping experience one to remember.
Business response:
Yes, it is a team effort here at Otto's. Thank you for your recognition of Ian M, Lorenzo and Noel. Enjoy the summer driving season!
"Excellent" Ian, our salesperson, was very knowledgable, very attuned to our needs and had a great personality. This was a great experience for us. We will definitely recommend Ian and Otto's BMW to any of our friends and associates who are looking to buy a car. Ian walked us through every step to the process and made sure we felt comfortable leaving the dealership with our new car. WE LOVE OUR X3 Exceptional service.
Business response:
Thank you for your recognition of the purchase experience delivered by Ian M. Enjoy the summer in your X3!
"Simply the Best! " Best experience ever! The BMW knowledge Justice has is enviable. I guess that’s what happens when you’ve been selling them at the same place for 20 years! Justice had everything ready for me when I walked through the door after driving 2 hours to get there. Very impressive. And Noel the Finance Manager....this guy is hilarious! I could have talked to him forever. I will absolutely drive the 2 hours to buy my next BMW when my lease is up. Thanks guys!!!
Business response:
Excellent! So glad to hear Justice and Noel made your 2 hour ride to do business with us was so worthwhile. Thank you for choosing Otto's.
"The absolute best! " The X5 I just bought from Otto’s is my third car from this dealership. I broke the ice with a 335, went with a 650i next and now the X5. I have bought a lot of cars from other dealerships before and Otto’s is way above the others! The sales and service department are second to none. Wilmer Rodriguez, Dan Stangl, Ethan Lilly and Noel Montesano treated us like royalty! I can’t say enough for the lengths they went to ensure my satisfaction. The service department is also exceptional. Frank Adinolfi has alw... read more
Business response:
We are truly delighted to hear you have been so pleased with our sales and service teams. Its our people that make the difference. Thank you for being a valued member of the Otto;s BMW family!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.