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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"I love Otto's" I took delivery of a 2019 530i in late January. As usual, (this is the 5th BMW that I have purchased at Otto's) I had a great buying experience from beginning to end. I also convinced my son to purchase a new BMW from Otto's last year. Ralph Nofsinger is a great salesperson with high integrity and a laid back customer focus. I have purchased four new BMWs from him. And after the sale, I aways meet with Brian Menda to learn about all the new technology and how best to use it to maximize the safety and comfort ... read more
Business response:
We're so pleased to hear that once again Ralph and Brian delivered the experience you have come to expect here at Otto's. Thank you for being a valued member of the Otto's BMW family.
"Lease on a new 330i GT" Coming out of a lease from another dealership, my new lease experience with Otto's and Heath Cameron was a pleasure. When he had difficulty sourcing a low mileage, leaseable pre-owned car with the features and color combination I was looking for, Heath shepherded me through the process of leasing a new, built-to-order vehicle and kept his eyes open to take advantage of great lease offers for me as well! Although the process took a bit longer than expected, Heath and the Otto's leadership team somehow... read more
Business response:
Outstanding! It is truly gratifying to hear that Heath and the sales team were able get you into the BMW you desired. We're also pleased to hear that Kevin P in our service department efficiently assisted as well. Its a team effort here at Otto's!
"Customer Oriented Sales and Services" Our family has purchased several BMWs from Otto's. The sales experience is focused on the customer and the customer's interests and needs. Justice Mogano is honest, helpful, and extremely knowledgeable. The sales experience was fantastic. We have also found that service on the cars has been excellent, as well. Highly recommend this dealership and Justice Mogano.
Business response:
Thank you for your loyalty to Justice and Otto's. We're delighted to hear you have been so pleased!
"Another great experience!" I had another great experience this morning during my Encore appointment with Raheem Barnett. Very through and patient with all my questions. This level of service really makes a difference!
"Great experience!" Overall my experience at Otto’s was fantastic. Heath Cameron was knowledgeable, efficient, and great to work with. It felt as though he was generally interested in taking care of meeting my goals. Heath’s actions allowed me to make the hand in of my BMW coming off lease as economical as possible. Lastly, I appreciated the no pressure approach when I declined additional car service and protection packages. Would return to Otto’s without hesitation!
Business response:
Thank you for your recognition of Heath for his assistance in finding the BMW that best met your needs. Thank you for choosing Otto's!
"X5 features review" I met with Brian Menda today to learn some of the features of my X5. He was great. Patient, thorough, and well versed. I am very impressed with the friendly, courteous staff at Otto’s.
Business response:
Thank you for your wonderful compliments for Brian. It is our pleasure to show you all the features your BMW has offer. Thanks again for choosing Otto's!
"Justice is a really smart and thoughtful sales person" This is my third vehicle transaction with Otto's and with Justice. Every time it has been positive. I trust Justice to make sure I am treated fairly and he always delivers. The remodeled store is a knock out!. I highly recommend both Justice and Otto's .
Business response:
Developing the long term relationship with our customers is key to our success. Thank you for your wonderful recognition of Justice and thank you for being a valued member of the Otto's BMW family.
"Great!" Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service is outstanding and by far the easiest to work with. Definitely will be returning.
Business response:
Outstanding! We're pleased to hear Ian M was able to accommodate your specific needs to facilitate your purchase. Thank you for choosing Otto's.
"Scott was terrific!" We purchased our second BMW from Scott because he was honest, straightforward and efficient! Will return whenever we need another vehicle. Scott really made this process easy and painless.
Business response:
Excellent! That's the Otto's BMW way of doing business. Thank you for you kind words for Scott for facilitating your 2nd purchase with us.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.