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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Excellent experience " Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention made a huge difference. Very happy I chose Otto’s BMW even when I had to drive all the way from Doylestown
Business response:
Its the details that make the difference. Thank you for your recognition of Ian M and thank you for choosing Otto's.
"Encore Follow-up Technical Review" Otto's BMW has an interesting service. They wait a few weeks after purchase of a new car and then invite you back for an "encore" training session to go over questions on the car's features. Raheem Barnett was the BMW Encore trainer for us. He did an outstanding job going over all of our questions about the car. He had very good customer service skills. He made the experience fun. Otto's BMW is a great auto dealer and service facility. I highly recommend them.
Business response:
We want you to enjoy all of the features your BMW has to offer. We're pleased to hear Raheem facilitated an informative learning experience for you. Thank you for choosing Otto's.
"Zoom Zoom" This is my 6th car from Otto’s. Justice and Kevin are great to work with. Picking up the car was fast and easy. I recommend Otto’s to everyone.
Business response:
Thank you for your continued loyalty and wonderful compliments for Justice and Kevin. We're delighted you have been so pleased.
"Customer of Otto's since 1984 - Owned over 30 BMW's" I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue wi... read more
"An Excellent Relationship" I have just gotten my second new car from Otto's. I went back to them because of the excellent relationship I have had with them over the years. My salesperson is Jay Miller who is extremely knowledgeable and most helpful. Jay put me in touch with Brian Menda who is schooling me on the ins and outs of the new technology on my car. I have met with Brian twice and have been invited to keep coming back to learn from this very patient teacher. I also know that their service department l will continue ... read more
Business response:
Thank you being a loyal member of the Otto's BMW family. We're happy to hear Jay and Brian have assisted you so effectively. We look forward to seeing you again on your next visit.
"Customer of Otto's since 1984 - Owned over 30 BMW's" I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue wi... read more
Business response:
It is extremely gratifying to hear of your long time satisfaction with our sales and service staff members. Your loyalty as a long time member of the Otto's BMW family is priceless to us. We look forward to many more years ahead.
"Courteous staff, customer-focused sales experience" My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go... read more
Business response:
It is a team effort here at Otto's to find the BMW that is just right for your needs. We're delighted to hear you were so pleased with the service delivered by Ian and Earle. Welcome to the Otto's BMW family.
"Great service" Ian was really accommodating and answered all my questions. He was easy to talk to. I felt comfortable right away and the deal was fair without a hassle.
Business response:
Thank you for your wonderful compliments for Ian. We're happy to hear he delivered a great experience for you!
" Share your experience " I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, professional, and and not aggressive. I believe that I got a good deal and I’m looking forward to working with him in the future. More, I would highly recommend Mr. Martin to family and friends. Sincerely, Olivia Richardson
Business response:
Thank you for your recognition of Ian M. We're delighted to hear of your excellent experience here at Otto's BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.