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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Best BMW Sales Rep" Scott Gately makes buying a BMW effortless. Extremely patient, knowledgeable and readily available to address every concern you may have. We had been on the market for almost a year but could not find the right vehicle or right dealership. A chance encounter with Scott is all we needed. In a short period after a test drive, him answering questions about the vehicle and fashion - (shoes) our minds were up. We were enamored by his non pushy attitude (unlike some other places we had visited) making us feel ... read more
Business response:
Outstanding! We're so pleased to hear Scott successfully concluded your long time search in way that worked best for you. Welcome to the Otto's BMW family!
"Sales and Service" Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever encountered. He took ownership after the purchase and made sure that we were consistently satisfied especially with the trunk noise we experienced during our test drive and after the purchase. Although the problem is not yet fixed both Scott and Bill at service treated us like you would be expected to be treated purchasing this caliber of vehicle and is seei... read more
Business response:
Thank you for your terrific compliments for the way Scott handled your purchase. We look forward to a full resolution of the noise you observed.. Your complete satisfaction is our first concern here at Otto's.
"Raheem Barnett was great in his service and assistance " I called Otto's last evening while driving since my turn signals were not working as they should have been. Raheem answered the phone and I was very happy because it was after 6 pm and I was not sure anyone would answer. He then spent the next 15 minutes meticulously going through what I should do and to fix the signals and it worked!!! He is a gentleman and a BMW scholar. I am very thankful for the help and this is why I buy from and send friends to BMW to buy. As a ... read more
Business response:
Outstanding! Thank you for your recognition of Raheem and the team here at Otto's BMW. We're pleased to be of assistance to you.
"Pleasantly surprised!" I had put off looking for a replacement for over a year, car buying had always been excruciating, tedious and time consuming. Heath greeted us at the door we had any easy quick conversation about what we were looking for, after checking inventory we discussed our options took a test drive, the car was amazing even in the pouring rain. Back at Otto’s, terms and the paperwork, orientation to the car and we were off. Heath Cameron and Otto’s provided the best car buying experience ever and I’ve bought qu... read more
Business response:
Excellent! Its wonderful to hear that Heath was able to make this experience memorable for all the right reasons. We're delighted to hear you were so pleased. Thanks again for choosing Otto's BMW.
"Wonderful to be part of the family" I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me to come to agreable and mutually beneficial terms. A family owned business that makes you feel welcome from the moment you step in the door to the time you leave with your new vehicle
Business response:
That's our goal every time. It is truly gratifying to hear that Michael and Heath were able to facilitate the experience that proved best for you. A warm welcome to the Otto's BMW family.
"1st time BMW owner - Great buying experience at Otto's!" This is my 1st time purchasing a BMW and I couldn't have asked for a better person to guide me through the process than Scott Gately. Scott patiently answered all of my questions & worked with me to structure a deal to my liking, The dealership is top notch and Scott was extremely professional & very responsive during and after the sale with anything I needed. I would highly recommend Otto's & Scott to anyone considering a New or Used BMW.
Business response:
It is truly gratifying to hear Scott was able to facilitate just the right experience for your first BMW purchase. We are delighted to welcome you to the Otto's BMW family.
"Otto’s BMW and Scott Gately " My CA Scott Gately is just awesome to deal with- extremely professional, courteous, and fair. Always an awesome experience! My 2nd BMW arriving in December.
Business response:
Excellent! We're happy to hear Scott has provided a great experience for you. Thanks again for choosing Otto's.
"New car purchase " Very hard to imagine a better experience, Justice Mogano is a top notch professional. We special ordered our 440i to get exactly what we wanted. Months ago Justice estimated our pickup date and did not miss it by more than a day or two. Also, he kept us very well informed throughout the process. We were made to feel like we are part of a family (very rare these days) and nothing was ever a problem with ordering and adjustments to financing. Then, the day of pickup, extremely smooth and Justice took as muc... read more
Business response:
It is truly gratifying to hear of the wonderful experience facilitated by Justice for the purchase of your 440i. We are delighted to count you as members of the Otto's BMW family. Enjoy the upcoming holiday season in your new 440i!
"Had a great experience with Ian Martin!" Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase!
Business response:
Excellent! Great to hear Ian M assisted you so effectively. Welcome to the Otto's BMW family.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.