This profile has been claimed by the business owner or representative.
BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Customer Focus - Integrity - Service" I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is need... read more
Business response:
Thank you for your wonderful compliments for our sales and service teams. It is truly gratifying to hear of the relationship we have developed over many years. That is our goal here at Otto's BMW every day.
"Honor" Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he actually cares that you are getting the best deal. He is not trying to screw you on commissions like most car salesman. He makes sure you are happy with your purchase through and through. He sells with honor by caring about his customer. I am not just talking about money even though Ian will get you the best deal. Ian goes out of his way to make sure you the customer are ... read more
Business response:
We are honored to be of service to you. Thank you for your wonderful compliments for Ian. Understanding and listening to our customer's is the the key to our success. Thanks again for choosing Otto's.
"Responsive to my needs, every time. " Otto's BMW is staffed by many of the most helpful and low pressure professionals I've ever encountered. From new car buying and Euro Delivery to more modest Pre-Owned options, Otto's BMW is your best choice. The service department is also full of engaged enthusiasts who are there to keep your vehicle maintained and to solve problems if they arise. Heath Cameron is such a pleasure to deal with that I have given him in the neighborhood of 25 referrals over the past few years.
Business response:
Thank you for your resounding endorsement of Heath and our sales and service teams. We enjoy engaging with BMW enthusiasts such as yourself. Thank you for being a loyal member of the Otto's family.
"Awesome experience!" I had reached a point in life where, once my old sedan became not worth servicing, I felt I had earned a “nice car”. I wasn’t sure what that meant but on the advice of my cousin went to Otto’s. What a wonderful recommendation! Dallas (sorry for losing his last name) was the ‘genius’ who focused my needs and desires to pick the 3 series. Justice Morgano was the salesman who found the perfect choice. Everyone there was so kind and helpful, far nicer than all the other dealerships I had visited. I would hi... read more
Business response:
Excellent! We're so pleased to hear both Dallas and Justice were able to help you determine just the right BMW for you. Welcome to the Otto's BMW family!
"Embracing the Zen" Capturing the ideal Customer Experience is rare enough, but doing it with Zen is…priceless. The personal touch and genuinely helpful attitude started with a plug-in parking space for my other vehicle. A beautiful showcase for the vehicles makes it feel like you’re visiting them in the harmony of their natural habitat – no holding pens required – and one even might like to go home with you. My tour guide and supporting team for the habitat were exquisitely knowledgeable and exuded genuine respect for their... read more
Business response:
We're delighted to hear Scott was able to create the harmony and zen that enhanced your experience with us! Enjoy the fall driving season and welcome to the Otto's BMW family. Namaste!
"Otto’s does it again!" I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me and called me immediately. The next day I bought the car. In and out in less than 90 minutes. Scott was the best. While waiting on the paper work a BMW genius ( not me of course) brought me up to speed. I will miss my previous 330i CPO that I traded in for the X5. However, on the test drive I fell in love with my new X5. I am a true believer in BMW and Ot... read more
Business response:
Thank you for your kind compliments for Scott making your experience so efficient. Also great to hear we were able to schedule time for you with the Genius team as well. Enjoy all your X5 has to offer.
"Customer satisfaction " Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add an accessory I wanted through a third party.
Business response:
A win win is exactly as it should be. Thanks you for choosing Otto's BMW!
"Helpful and experienced " Going into the dealership they greeted me with positive and helpful attitudes. They offered me drinks and never tried to push a newer model vehicle and they helped me obtain the vehicle that I wanted. Would recommend to anyone.
Business response:
Helping you find the right BMW for you is our goal every time. Thanks again for choosing Otto's.
"VIP Service " Heath is an amazing client advisor. He truly has the customers best interest at heart & goes above & beyond to find a way to ensure his customer is not only happy but satisfied. He’s a pleasure to work with plus he’s a great guy with a fabulous sense of humor & great taste in music! I’ll never buy a car from anyone else!
Business response:
We're delighted to hear you enjoyed working with Heath! Thank you for choosing Otto's BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.