Bradford White Water Heaters

Joe P. 

on Bradford White

a year ago

I am a retired US ARMY officer who lives in Richmond VA. 2.5 years ago we had a 80g Bradford White electric water heater installed by Mundin Plumbing. The wire harness fried itself, and despite having a year old electrical box installed at the house...Bradford White and Mundin Plumbing said the warranty does not cover electrical surges. This was my problem to solve and I could be given a "refund for parts" on the tank. No one from Bradford actually diagnosed the problem. The Mundin rep was only a plumber, not electrit... read more

Wayne S. 

on Bradford White

a year ago

These are the poorest quality water heaters ever built. I built a new home in 2019 and installed 2 Bradford White water heaters. Both leaked within two weeks after just 6 years of service which was ironically 4 months after the warranty expired. 

Jimmie S. 

on Bradford White

a year ago

I spoke with Crandice at the warranty department because our water heater that is only two years old, keeps turning itself off. Candice was very rude. I guess the warranty is not really a warranty, as you have to pay for a plumber to come out and do the repairs anyway. I will never buy another Bradford White product again. I do not respect companies that do not respect their customers. 

Rachael B. 

on Bradford White

a year ago

Unit has never worked and company does not honor cost for repairs. Awful product. Buyer beware. 

jon m. 

on Bradford White

a year ago

Our heater is a model URG275H6N. It is only three years old - still under warranty. The pilot system goes out periodically, and it does re-light---but this is annoying. Today, after re-lighting, just for a minute or so, it gave an indication of a problem with the thermopile voltage. But this error message soon changed to a green normal operation indication. What's going on here? 

Robert W. 

on Bradford White

a year ago

serial number PH39916617, MODEL URG275H6N INSTALLED 10/12/2017. A piece of junk that has failed twice. Previously, in 2022, we found this gas heater jumping up and down while it tried to heat water. It was so violent that it tore open the flex piping on the hot water. We had to pay for parts and labor. Then, a few days ago the heater stopped producing hot water, A relatively clean flush pointed the culprit as a broken dip tube and we are quoted approx $1650 parts and labor but with no warranty left claiming it was only six y... read more

Monty J. 

on Bradford White

a year ago

Beware: Bradford White’s Warranty Service is a Nightmare. I purchased a Bradford White water heater in May 2022 for a four-unit building, and it failed last month. According to Bradford White’s protocol, I had my plumber contact their customer service multiple times, but there was no response. I also reached out myself twice and submitted an online request, all without any follow-up. With tenants in four units left without hot water, I had no choice but to purchase and install a replacement unit from Home Depot. When I att... read more

Brian Earl L. 

on Bradford White

2 years ago

I bought one of these to participate in the CA TECH rebate program. I had to configure the tank to a TOU schedule. I assumed that the tank would dial back the temp in peak hrs. I just learned that what BW does (they have full responsibility for the TOU algorithm) is to put the heater in vacation mode during peak hrs (that's 4-8 p.m.) for me. That is incredibly stupid and unacceptable. I had to install a temp valve with the heater, set at 120, so the tank could be run at 140 in off-peak, dial back to 120 in peak, ... read more

Rob W. 

on Bradford White

2 years ago

After only four months gas valve failed. Even the cheap tanks from home improvement stores lasted longer. Aspen the installer couldn't get a new one till late the next day. So two grand and hot water for a few months.