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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service tech with whom I worked was Great. I would highly recommend him. He kept me informed as to everything that was being done and let me know as soon as my vehicle was ready. I did not like all the little things they claim "needed to be done" on my vehicle. Camelback Kia has sunk to a new low when it comes to raking their customers over the coals....and overcharging for services.
Business response:
We are thrilled to hear about your positive experience with our service technician. It's wonderful that he kept you well-informed throughout the process and promptly notified you when your vehicle was ready. We truly value feedback like yours as it helps us recognize team members who go above and beyond to provide exceptional customer care. Your comments about the additional service recommendations have been noted, and we understand your concerns about pricing transparency. We appreciate you taking the time to share your exp... read more
I guess everything was done properly but it would have been nice if they would have filled up the windshield washing fluid. It makes you wonder if they really checked the other stuff. I'm going to check yes in the recommend place because you don't have a "I DON'T KNOW" choice.
Business response:
Thank you for your review and for choosing us for your service needs. We appreciate that you found the work to be done properly. Your observation about the windshield washing fluid is valuable feedback that helps us ensure we're maintaining the thorough attention to detail our customers deserve. We understand how small oversights like this can raise questions about our overall inspection process, and we take your concern seriously. Your honest feedback helps us continue improving our service standards to better serve you and... read more
I wrecked my car early in the morning on my way to work. The service guy was so kind and helpful I felt really like he was looking out for my best interest.
Business response:
Thank you for sharing your experience during such a challenging situation. We understand how stressful it can be to deal with an accident, especially on your way to work in the early morning. It's wonderful to hear that our service team member provided the kind and helpful support you needed during that difficult time. We're proud that you felt genuinely cared for and that our team member prioritized your best interests. At Camelback Kia, we strive to be there for our customers when they need us most, and your feedback confi... read more
Well informed Fast service Professionals!!
Business response:
We deeply appreciate your feedback about our knowledgeable team and efficient service. It's wonderful to hear that you experienced our team's expertise and commitment to providing quality care. Your recognition of our professional approach means everything to us at Camelback Kia. We're grateful for customers like you who take the time to share their positive experiences.
Great team that was customer focused.
Business response:
Thank you for recognizing our team's customer-focused approach! We're thrilled you experienced the level of service we strive to provide. Thanks for choosing us for your 2024 KIA TELLURIDE, and we look forward to serving you again.
I liked how informative and updated I was kept throughout the car visit I had some problems afterwards like some of the outside trim of my car was removed in the interior the lights for the automatic gear shifter letters were turned off and on my steering wheel controls as well tried to reach out but wasn't contacted back
Business response:
We value feedback about service experiences and the importance of clear communication throughout the process. Our team works to provide attentive and thorough care for all vehicles brought in. We aim to ensure that customers feel supported and their concerns are acknowledged. For further assistance or follow-up, please contact Adam Altvater, our Service Director, at 480-863-9568.
I didnt like that it took from 8am until 5:55 to be completed. I liked how my service Rep waited for me to come pickup the car.
Business response:
We are excited to hear about your positive experience with our service team. We understand that the extended timeframe was longer than you would have preferred for your service completion. Your patience throughout the day is truly appreciated. It's wonderful to know that your service representative made sure to stay available for your vehicle pickup - we believe in being there for our customers when they need us. Thank you for taking the time to share your experience with Camelback Kia, and we value your feedback as we conti... read more
They were very professional and helpful. Bella was great to work with.
Business response:
We are ecstatic to hear about your wonderful experience with our team. It means so much to know that you found our staff to be professional and supportive throughout your visit. We truly appreciate you taking the time to share your positive feedback about the exceptional service you received. Your kind words motivate us to continue providing the best possible experience for every customer who walks through our doors.
Very good experience, the service was on time, and the staff was efferctive.
Business response:
We are overjoyed to hear about your positive experience with us. It's wonderful to know that our team provided timely service and that you found our staff to be effective in meeting your needs. Your feedback about the quality of service means so much to us and reinforces our commitment to delivering excellent experiences for every customer. We truly appreciate you taking the time to share your thoughts about your visit.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,806 reviews.
When is Camelback Kia open?
Camelback Kia is open now. It will close at 9:00 p.m.