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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
excellent customer service, and personalized attention to details.
Business response:
Thank you for your wonderful feedback! We're delighted that our team provided exceptional service and attention to detail. Your recognition of our commitment to individualized care means so much to us at Camelback Kia.
Ease of drop off and pick up for appointments. I like having a dedicated service advisor that will stick with you as a client The parking lot area in drop off space is kind of jumbled and problematic to pull in and out of with the amount of parking spaces that are needed
Business response:
Thank you for the positive feedback about our service process and dedicated advisor approach! We're glad you found the drop-off and pick-up convenient. We appreciate your feedback about the parking situation in the service area and understand the challenges with maneuvering in the space. Your input helps us identify areas for improvement.
I have had outstanding service from this dealership and from service advisor Ricky Williams for over 15 years. I wouldn't take my car anywhere else!
Business response:
Thank you for your loyalty over 15 years! We're thrilled that Ricky Williams and our service team have consistently provided you with outstanding care. Your trust means everything to our Camelback Kia family, and we're honored to be your trusted choice for automotive service.
While the sales guy was cool, the finance guy was a bit pushy. And that was after an hour and a half of waiting for *him* to be ready to see me. There were scratches on the car that had been buffed to the point they wouldn't have been noticed until after the first wash. They weren't the best but weren't the worst either. All in all, probably would NOT buy from them again
Business response:
We aim to provide a respectful, efficient, and transparent experience throughout every step of the purchase process. Our team works to ensure vehicle presentation and customer interactions meet consistent standards. Feedback like this helps us continue refining our approach and overall customer journey. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can connect directly.
Even though I had to go back because the part had to be sent for when I originally came in, the service advisor, Travis, took care of me immediately. When he saw me in the line of vehicles at 7 a.m., he waived and came out to check me in. I expected the service would be about three or four hours because of the labor cost I had been quoted, but the service only took about 90 minutes, and when it was finished, Travis came directly to me to let me know my car was ready.
Business response:
Thank you for sharing your positive experience! We're thrilled that Travis provided exceptional service from the early morning check-in to direct communication when your vehicle was ready. We're delighted your service was completed in just 90 minutes rather than the expected 3-4 hours. Your feedback means a lot and highlights our team's dedication to outstanding customer service.
Great service and time sencitive
Business response:
Thank you for the great feedback! We're delighted to hear about your positive experience with our team. Providing excellent, timely service is what we strive for every day at Camelback Kia. We look forward to serving you and your 2025 KIA Sorento in the future.
Great service, the team was responsive and kind.
Business response:
Thank you for the wonderful feedback! We're thrilled to hear you found our team responsive and kind. Your experience means a lot to us at Camelback Kia.
Great communication! Pricing fair
Business response:
We are happy to hear that our communication stood out during your experience with us. Your feedback about our fair pricing approach means a great deal to our team. We strive to maintain clear and transparent interactions with every customer, and it's wonderful to know we achieved that with you. Thank you for taking the time to share your positive experience.
They were helpful and courteous.
Business response:
We deeply appreciate your positive feedback about our team's helpfulness and courtesy. It's wonderful to know that our staff provided you with the welcoming and supportive service experience we strive to deliver every day. Your kind words truly mean a lot to everyone at Camelback Hyundai Kia, and we appreciate you taking the time to share your experience with others.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,802 reviews.
When is Camelback Kia open?
Camelback Kia is open now. It will close at 9:00 p.m.