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Caring Hands Animal Hospital - Merrifield

4.5

About this business

Location details

8100B Arlington Boulevard, Falls Church, VA, 22042, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
SunClosed
4.5506 reviews
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Jay P.'s profile image
Jay P. 
rating
8 years ago

This place is fine for routine vet services, but for serious issues I would look elsewhere. We've taken our dog in a couple of times for reoccurring digestive issues, and I feel as though the service received has just been ok and not very extensive. I also don't like that they charge you in advance for a fecal exam before you even bring back a sample. If you're anything like me, there is a 50% chance that I may not bring one back for various reasons so I definitely do not want to pay for that in advance. 

Business response:

We appreciate you taking the time to share your experience. We have pre-paid fecal tests available to make it as easy as possible to drop the sample off when you're able to obtain it. We encourage this, but as with almost every recommendation, it is not an absolute and our clients always have a choice in their pet's care. We would really love the opportunity to be able to discuss your concerns over the phone. This is an opportunity for us to grow and provide the best patient and customer care. Please call either Jennife... read more

Geomyang Y.'s profile image
Geomyang Y. 
rating
8 years ago

Caring Hands staffs and Dr. Richards are the best. They have been very passionate and wonderful in treating my sick cat for 3 weeks and she is all better now. I thought I was going to lose her at the beginning of illness, but with support of her team, she made it through and I am very grateful! Thank you all very much for taking good care of her. Yuki's mom 

Business response:

Thank you so much for the kind review. We are so glad your kitty is feeling better. Please don't hesitate to reach out if you have any questions or concerns -- we are always here for you! Thank you for being a part of our Caring Hands family! 

TryIt T.'s profile image
TryIt T. 
rating
8 years ago

The doctors are very passionate and caring which is great; however, every single time I come here a wait and wait and wait before my pet is seen by the assistant (usually 35 minutes). Once I get to the exam room I wait another 30 or more. They still aren't back yet. Granted my cat is getting xrays because they found cancer but other times it was during routine check ups. I think they need to schedule their time better. Got here at 320. Appt at 330. And I'm still sitting in the exam room at 435... I'm anxious to know t... read more

Business response:

Thank you for taking the time to share your experience. We were hoping to discuss your concerns and left a message on your phone. We very much respect your time and especially understand that time is precious when you are concerned about your pet. Please give Jennifer a call back so that we can make improvements on future visits. We look forward to speaking with you soon. 

Patricia H.'s profile image
Patricia H. 
rating
8 years ago

Caring Hands was literally a (dog's) lifesaver! After my (now-former) regular vet could not help my dog who had a foreign-body obstruction, Caring Hands stepped in and really went above and beyond to treat my dog (who they had never seen before), who could have been in a potentially life-threatening situation. They managed to squeeze him in for an ultrasound and were able to operate on him that same day. They called to follow up on him for 2 days after the surgery. Dr. Richards and Dr. Vanderhoof were just terrific--the trea... read more

Business response:

We really appreciate you sharing your experience & feedback. Our doctors & staff will be thrilled to hear about it all! We hope your pup continues to do well. Please do not hesitate to reach out to us if you have any questions or concerns. Welcome to the Caring Hands family! 

diana t.'s profile image
diana t. 
rating
8 years ago

Dr. Richards is the best. She was able to check up my 15 year old dachshund. I told her what I wanted and needed and she did it exactly. She listens to her clients and doesn't push unnecessary things to be sold. She is very down to earth and was willing to help as I needed. Will be back for sure. 

Business response:

Thank you for taking the time to write your review. Please let us know if you have any questions or concerns -- we are always here if you need us. Welcome to the Caring Hands family! 

Sara B.'s profile image
Sara B. 
rating
8 years ago

Our Welsh Terrier needed to be seen- I called and was given a same day appt on a Friday. We took an afternoon appt as they were getting our vet records from San Diego and needed time to obtain them. The staff was wonderful. The reception area was spotless, didn't smell like a vet hospital at all, the have cold bottled water and a coffee machine which is nice. The exam rooms are spotless as well. Excellent vet techs, very gentle and kind, took a complete history and then the vet herself came in and introduced herself, did an ... read more

Business response:

Wow -- thank you very much for the feedback on your experience. We are thrilled and can't wait to share it with our staff. Please let us know if you have any questions or concerns; we will be happy to answer them. Thank you for being a part of our Caring Hands family! P.S. Please give Lucy a kiss for us! 

Alex C.'s profile image
Alex C. 
rating
8 years ago

About a year ago I had to put down a beloved 16 year old cat and I chose to come here. Everyone was incredibly understanding and patient, even when my cat made a mess of things (digestive issues). They respected my wish to be with her all the way to the end and explained every step as it was performed. They even sent me a card afterward. Really the best service and help possible for a terribly difficult moment. 

Business response:

We appreciate you taking the time to share your experience. It is so important to us to support and help guide pet parents through such a sorrowful journey. Please do not hesitate to ever reach out if we can do anything for you and your family. 

Adrienne M.'s profile image
Adrienne M. 
rating
8 years ago

Caring Hands has been wonderful in treating our cats. We had an elderly cat with IBD, and Dr Richards and her colleagues helped diagnose and treat it. When we finally realized that the daily liquid medication in his mouth was causing him more stress and suffering than we were willing to, she recommended an ear cream as a last-ditch effort. Unfortunately, it only worked for a few months and we had to make the difficult decision to put Moe to sleep this week. We didn't want him to go through another terrible round of weight l... read more

Business response:

Thank you for taking the time to share your experience. We are so sorry for your loss and are honored that we were able to support you through the journey. Please don't hesitate to let us know if we can do anything for you or your family. We look forward to meeting your new family member in the future. 

Cindi Q.'s profile image
Cindi Q. 
rating
9 years ago

I brought in a feral cat to Caring Hands this morning, as the appointment was set up by the Fairfax Humane Society. "Spot" needed to be "fixed" and given a rabies shot so that I could then release him back into the wild (wish he wasn't feral; he's so cute I'd keep him). The staff is very friendly and professional and I knew they took very good care of Spot. I'll continue to feed him and give him water as long as he keeps coming around my condo. Thank you so much to Caring Hands and to the Humane Society for making it possi... read more

Business response:

Thank you so much for taking the time to write your review. We are so glad we could help you and "Spot." Kudos to you for having such a big heart and caring for the feral population -- Spot is lucky to have you! Please don't hesitate to let us know if we can do anything for you. 

Frequently asked questions about Caring Hands Animal Hospital - Merrifield

How is Caring Hands Animal Hospital - Merrifield rated?

Caring Hands Animal Hospital - Merrifield has a 4.5 star rating with 506 reviews. 

When is Caring Hands Animal Hospital - Merrifield open?

Caring Hands Animal Hospital - Merrifield is open now. It will close at 8:00 p.m.