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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Great location, tired property. Our room had a very odd configuration; long and so narrow that the bed was parallel against the wall on one side. The tv was at the far end of the room, making viewing from bed difficult. The decor inside and out is tired and shabby, in dire need of a facelift.
Business response:
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Ray, Customer Care Team
Fair
Fair Not very clean and beds were worn out How close it was to town
Business response:
Hi John, Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Ray, Customer Care Team
Okay It was carpeted on the outside. Yuck. It needs a major update. It was like a really bad motel.
Business response:
Dear Chantal, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating. Best Regards, Ray, Customer Care Team
Disappointing Beds were uncorfortable. We had a wall right next to the window so cery little to no light. Bedding is worn. The whole place needs an update. We will not stay here again.
Business response:
Dear Lelanie, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Ray, Customer Care Team
Disappointing
Adequate Tiny space limited parking Comfortable beds, walkable location
Business response:
Dear Sheila, Thank you for choosing to stay with us. We are glad to know that you had a comfortable experience at the hotel, and our location suited you. We have noted your feedback about the limited parking space. We would like to know more about how we can make your next stay with us enjoyable. Hoping to see you again very soon. Best Regards, Ray, Customer Care Team
Disappointing
Poor
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,893 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.