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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Never again! The Indian lady that was working the counter, was looking at videos and was not wearing a mask. Neither was her daughter that was walking around the property. My room smelled old and one of the tables that had a mirror connected to it was leaning to the side, ready to break. It seen better days. The bed, omg!, Hard!! Ouch my back was stiff the next day! Never again! The only thing I liked about the property was the location.
Business response:
Hi Rachel, Thank you for sharing your honest opinion with us. While we are glad that you liked the location, we apologize profusely for the instances that marred your stay with us. Firstly, we apologize if certain safety protocols seemed to have been compromised by our own staff. We thank you for bringing this to our notice as this will enable us to educate them further about the necessity of mask-wearing enforcement. Again, we have noted the other issues you faced and will definitely do something about it. We are sorry for ... read more
Okay
Fair It is so old, smelly, need to change the sheets, bed spread and curtains. No breakfast The location was great
Business response:
Hi Fariba. Thank you for sharing your thoughts on the recent stay. We are glad that you liked the location. However, we are sorry if your overall experience was not really a positive one. We will definitely address all your issues on a priority basis. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. That is why we have suspended the breakfast service for a while. However, once things turn around, we will return to our normal operations. We hope that y... read more
The stay was ok The bed, DVD did not work, room was not cleaned, door did not lock. The location was convenient
Business response:
Hello Darlene, Thank you for your review of the recent stay. We are glad that you found the location convenient. However, we are sorry for the other gripes that marred your overall impression. We will definitely address these issues on an urgent basis to ensure that you have a hassle-free stay in the future. Once again, we apologize profusely for that and we request you to give us another chance to redeem ourselves! Best Regards, Ray, Customer Care Team
Ad made Camel Inn sound quaint but no breakfast or refund, I don't think I received good value. Breakfast touted originally when signing up but not available. Kitchenette also stated, but not in my room Had hard time getting t.v. to turn on-- no written instructions or channel guide provided. In room refrigerator set much too low, and knob to adjust removed. Had to improvise using tweezers, but got it to work! No curtain on bathroom window which looks out to hallway. Only one trash receptacle total in apartment. Quiet room t... read more
Business response:
Hi Jeffrey, Thank you for your review of the recent stay with us. We are sorry for the inconvenience that marred your overall stay. Had you advised us about the noise issues at the time, we would have rectified the issue immediately or possibly offered you a room move. Please know that we are always there to assist you with your needs. We have also noted your other concerns and will surely address them on a priority basis. We apologize that we could not provide you breakfast this time due to the ongoing pandemic. However, we... read more
AWFUL UNETHICAL HOTEL Do yourself a favor and don't stay here - they don't care about you or the service they are allegedly (ie NOT) providing. Times are hard - we understood no breakfast or pool because of the pandemic. When the TV was broken as well, we asked for some kind of discount. Here's how it went: All plugs and cables behind TV were unplugged upon arrival. We plugged them in and tried to fix TV, static. Went to front desk for help, they made some suggestions, didn't work. Went to front desk again, they sent someone... read more
acceptable some confusion- first room not cleaned, second room another person walked in with a key. simple communication mistake. Family that ran it was very nice and were apologetic
Business response:
Dear Nico, Thank you for your review. We are extremely apologetic to you for the inconvenience caused to you. We believe there had been some confusion and we will definitely intimate our staff about that to ensure that this does not repeat. We are sorry for all our shortcomings. We request you to give us another chance to host you better! Best Regards, Ray, Customer Care Team
Stay here if you need to Sorry, I combined the good, the bad, and the ugly in the first section There was no breakfast available (because of covid, they said), they told us at check in, no mention of it on the website , and no attempt at making accommodations because of it. Parking lot is small, spaces are impractical to get in and out of; pool area drained, dirty and closed off (understandable, but again, no mention of it at booking); room was nice, bathroom looked re-done with beautiful materials, but had a dead spider on ... read more
Business response:
Hi Joshua, Thank you for your review of the recent stay with us. We are sorry for the inconvenience caused to you. We will definitely check our website mentions and have a discussion with the management to update it to avoid any confusion in the future. We are sorry that you had such a mixed experience which was a bit more on the negative side. We believe your feedback will definitely assist us towards betterment and once again, we apologize if our service left something to be desired. We hope that you will give us another c... read more
unclean rooms non attentive staff night stands were water damaged and falling apart, the wire conduit for the wall lamp was falling off the wall and hanging freely. The toilet has stains all around the base from not being cleaned. Upon check out the clerk was sitting on the arm of the couch with her feet on the cushions on her phone and said just leave the keys on the counter. Never asked about our stay Location to town
Business response:
Hi Donald, Thank you for your valuable feedback which will assist us towards betterment. While we are glad that you found the location convenient, we are sorry for the other gripes you had to deal with during your stay. We have noted this feedback of yours and will definitely resolve the issues. Again, we apologize if our staff failed to leave a positive impression on you. Usually, this isn't the case, we will definitely have a word with them to ensure that this does not happen again as we do not believe in providing an aver... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,094 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.