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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointing Very poor/spotty almost non-existent Wi-Fi connection, tight parking spaces, people running around & making banging noises at almost midnight hours. They advertised “Free breakfast” as it’s showing in Booking.com but we were told at check-in there won’t be breakfast “due to COVID-19” as the front desk clerk points to the sign. I asked if we should get a rate discount but she says “NO” and just shrugged her shoulder. I suggested that they should change their ad to inform the customers. No response. We felt it wa... read more
Business response:
Hi Jesse, Thank you for sharing your concerns with us. Whilst we are happy that you found the location favorable, we are sorry to learn that you had a disappointing experience. Firstly, we apologize for the WiFi issues you faced. This is unusual and we will definitely look into it. Again, we are sorry for having discontinued the breakfast service for a while due to the ongoing pandemic. However, we assure you that once things turn around, we will resume this service so as to provide our guests with an enhanced experience. We... read more
Could barely make it through one night; not worth the money. The facilities were subpar- 1.5 inch gap under door, door really hard to open or close, exposed bare plywood, broken TV (fixable with much fiddling by husband), lights flickered, wallpaper peeling, bed uncomfortable. On top of that, none of our devices would connect to the internet and even when down the problem the only response was "sorry" with no attempts to rectify the situation. Ended up leaving after one night to stay at a better hotel down the street.
Business response:
Hello Jennifer, Thank you for taking the time to review us. We are sorry to hear that you had a negative experience. We have noted all your feedback and we apologize profusely for the inconvenience that you had to deal with. We will definitely look into these issues and resolve them. Again, we are sorry that our personnel failed to leave a positive impression on you. We will ensure that none of this repeats. We would really appreciate a second chance to earn back your trust! Best Regards, Ray, Customer Care Team
Horrible We reserved Carmel Inn and Suites, but after checking in we were told that this hotel was closed and were switched to Carmel Oaks inn and Suites. We were reluctant, but proceeded to Carmel Oaks. Once there, we were greeted by a not so friendly front desk person and I asked for 2 beds as that is what we reserved. Went to the room and we found 1 bed and a pull out. Went back to the front desk person and he explained that’s all they had and go back to the original property. We had been traveling a while and one person ... read more
Business response:
Hi William, We thank you for sharing your concerns with us. We are sorry if our service left something to be desired. Although this is uncommon, we will definitely have a word with our management to ensure that such things are taken care of and not repeated. We believe in providing all our guests a high-end experience and we will surely discuss your feedback with our team to put things in the right place. Once again, we are sorry for all our shortcomings and we request you to give us another chance to host you more successfu... read more
Disappointing
Disappointing 實際房型與網路預訂的不同，櫃檯人員態度很差、無法溝通。房間打掃不乾淨、地毯很可怕。
Business response:
I apologize for that we were not able to meet your expectations and we welcome your feedback in order to improve our service.
So sad. They lost my future thousands. I spent thousands in past. Only customer my first night! Place empty! Booking.com and I tried to resolve. They don't care.
Business response:
Dear Gary, We are sorry to hear that you had such a frustrating experience but believe us that this is not the quality of service that we aim to provide. We respect your time and value your satisfaction and we will surely strive to fulfill your expectations should you make a visit next time. We request you to give us another chance to redeem ourselves! Best Regards, Ray, Customer Care Team
very noise room #3. finally moved to #4. better.
Business response:
I apologize for that we were not able to meet your expectations and we welcome your feedback in order to improve our service.
happy to leave. No elevator, no air conditioning rude person at desk Called to say I was acutely allergic to feathers & to make sure room was feather free, But, it wasn't So called breakfast was in small closet like space location
Business response:
Dear Irvin, Thank you for your honest response! We are glad that you liked the location. However, we are sorry to hear that you were unimpressed with a lot of other things. We have noted your feedback regarding the elevator and air conditioning. We will see what can be done about that! Also, our staff is generally known for their amicable nature and behavior. But again we are sorry to hear that our personnel failed to leave a positive impression on you. We will make sure that your request is paid heed to the next time. We ho... read more
Bed was comfortable. Ice machine broken all 4 days. Greeters at main desk need to learn to smile. TV remote did not work. staff did fix it for us after 2 phone calls. refrigerator in room 23 broken. Our cokes burst from the control not working. Told to go across the street if we wanted ice. Juice machine broken on first day. eating area could hve been a bit cleaner. Skimpy on choice of food.
Business response:
Dear Roy, We are sorry to hear that you had such a frustrating experience! We have noted all your feedback and will try our best to fix the juice and ice machines. Also, we will look into the refrigerator and get it repaired. We are sorry for the inconvenience! We hope to make your next stay successful! Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,960 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.