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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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happy to leave. No elevator, no air conditioning rude person at desk Called to say I was acutely allergic to feathers & to make sure room was feather free, But, it wasn't So called breakfast was in small closet like space location
Business response:
Dear Irvin, Thank you for your honest response! We are glad that you liked the location. However, we are sorry to hear that you were unimpressed with a lot of other things. We have noted your feedback regarding the elevator and air conditioning. We will see what can be done about that! Also, our staff is generally known for their amicable nature and behavior. But again we are sorry to hear that our personnel failed to leave a positive impression on you. We will make sure that your request is paid heed to the next time. We ho... read more
Bed was comfortable. Ice machine broken all 4 days. Greeters at main desk need to learn to smile. TV remote did not work. staff did fix it for us after 2 phone calls. refrigerator in room 23 broken. Our cokes burst from the control not working. Told to go across the street if we wanted ice. Juice machine broken on first day. eating area could hve been a bit cleaner. Skimpy on choice of food.
Business response:
Dear Roy, We are sorry to hear that you had such a frustrating experience! We have noted all your feedback and will try our best to fix the juice and ice machines. Also, we will look into the refrigerator and get it repaired. We are sorry for the inconvenience! We hope to make your next stay successful! Best Regards, Ray, Customer Care Team
Fair bad room layout with one side of bed against wall and bathroom entrance by head of other side of bed. Adjoining room meant we could hear people in other room. no mattress protector on bed.
Business response:
Dear Guest, We are sorry to hear that you did not have a quality experience! We are surely looking to improve and we will definitely consider your suggestion regarding the room layout. Also, we are looking for upgrades to make our property even more soundproof. Again, we have noted your suggestion regarding the mattress protector and will pass it to the management to do the needful. We request you to give us another chance to restore your faith in our hospitality and service! Best Regards, Ray, Customer Care Team
Disappointing Habitación ruidosa por las calderas me dijeron. El desayuno fatal. Una máquina de cafe y cuatro snacks embalados. La ubicacion en Carmel
Disappointing Very unfriendly staff. Air-conditioning was not working, only warm up function was working, but not cooling. It wasn't possible to open a window in the room. Breakfast was ok, they had applied and bananas, but no hot meal options
Business response:
Dear Tatiana, Thank you for your response! We are sorry that you did not really enjoy breakfast. We will surely consider your suggestion regarding the hot meal options. Also, we are sorry that you found the staff unfriendly. But please consider this an uncommon instance! Again, we regret the inconvenience caused as a result of the air conditioner not functioning properly. We will definitely look into it! We hope that you will give us another chance to make things right! Best Regards, Ray, Customer Care Team
Needs updating and modernisation - over priced for what you get. However our room was next to communal dining room which was very noisy and the doors were paper thin. We had a noisy family with a screaming child next to our room. The staff were kind enough to leave our keys in an envelope as we arrived at 10.30pm. However our room was next to communal dining room which was very noisy and the doors were paper thin. We had a noisy family with a screaming child next to our room.
Business response:
Dear Jennifer, We apologize greatly for the inconvenience that marred your stay with us. We are currently working on certain upgrades to make the property even more sound-proof. However, we are glad that you found the keys safe as was left by our staff, We hope to serve you even better in the future! Best Regards, Ray, Customer Care Team
We have been traveling to Carmel for over 40 years and this is the worst hotel we have ever stayed . The property was in disrepair and needs massive refurbishing.
Business response:
Dear Michael, We are sorry to hear that you did not have a quality experience. We apologize greatly for all the inconvenience. Currently, we are working on certain improvements to provide our customers with the best. We will surely consider your feedback. We hope that you will give us another chance to make things right! Best Regards, Ray, Customer Care Team
Not the best but great location Main light with fan did not work and there was a hole in the wall where the switch was located and reported it to staff and she said it was working and told me pull the chain , I informed her there was no chain on the fixture and she finally said she would fix it after three days say still no light working very unfriendly did not pursue the issue will not stay here again too many other choices Location
Business response:
Dear Francis, While we are happy to hear that you found the location convenient, we are extremely disappointed to learn that your experience was not up to the mark! We are sorry for the delay on the part of our personnel in taking the necessary action for solving this issue. This is an uncommon instance! We sincerely apologize for this inconvenience! We will surely look into the said issues and fix them as soon as possible. We would really appreciate a second chance to earn back your trust! Best Regards, Ray, Customer Care T... read more
Other than location and parking would never stay there again. Very overpriced Breakfast was minimal.. The coffee machine juice machine or milk machine were not working. Fresh fruit good first morning but all left over for second morning. To get ice you had cross divided road to another hotel.. No water in swimming pool. Faucet in shower so loose was hard to turn on We were suppose to have downstairs room but put on second floor.
Business response:
Dear Donald, We are sorry that we were not able to match your expectations. However, we are currently working on upgrading the breakfast service. Also, we are sorry about the coffee machine not working. We will surely look into it and try to get it fixed as soon as possible. Again, we are planning on renovating the pool so that our customers can enjoy the pool experience pretty soon. Also, we thank you for bringing our attention to the shower faucet. We will also look into it and get it fixed for the convenience of the next ... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,924 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.