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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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AWFUL UNETHICAL HOTEL Do yourself a favor and don't stay here - they don't care about you or the service they are allegedly (ie NOT) providing. Times are hard - we understood no breakfast or pool because of the pandemic. When the TV was broken as well, we asked for some kind of discount. Here's how it went: All plugs and cables behind TV were unplugged upon arrival. We plugged them in and tried to fix TV, static. Went to front desk for help, they made some suggestions, didn't work. Went to front desk again, they sent someone... read more
acceptable some confusion- first room not cleaned, second room another person walked in with a key. simple communication mistake. Family that ran it was very nice and were apologetic
Business response:
Dear Nico, Thank you for your review. We are extremely apologetic to you for the inconvenience caused to you. We believe there had been some confusion and we will definitely intimate our staff about that to ensure that this does not repeat. We are sorry for all our shortcomings. We request you to give us another chance to host you better! Best Regards, Ray, Customer Care Team
Stay here if you need to Sorry, I combined the good, the bad, and the ugly in the first section There was no breakfast available (because of covid, they said), they told us at check in, no mention of it on the website , and no attempt at making accommodations because of it. Parking lot is small, spaces are impractical to get in and out of; pool area drained, dirty and closed off (understandable, but again, no mention of it at booking); room was nice, bathroom looked re-done with beautiful materials, but had a dead spider on ... read more
Business response:
Hi Joshua, Thank you for your review of the recent stay with us. We are sorry for the inconvenience caused to you. We will definitely check our website mentions and have a discussion with the management to update it to avoid any confusion in the future. We are sorry that you had such a mixed experience which was a bit more on the negative side. We believe your feedback will definitely assist us towards betterment and once again, we apologize if our service left something to be desired. We hope that you will give us another c... read more
unclean rooms non attentive staff night stands were water damaged and falling apart, the wire conduit for the wall lamp was falling off the wall and hanging freely. The toilet has stains all around the base from not being cleaned. Upon check out the clerk was sitting on the arm of the couch with her feet on the cushions on her phone and said just leave the keys on the counter. Never asked about our stay Location to town
Business response:
Hi Donald, Thank you for your valuable feedback which will assist us towards betterment. While we are glad that you found the location convenient, we are sorry for the other gripes you had to deal with during your stay. We have noted this feedback of yours and will definitely resolve the issues. Again, we apologize if our staff failed to leave a positive impression on you. Usually, this isn't the case, we will definitely have a word with them to ensure that this does not happen again as we do not believe in providing an aver... read more
Disappointing Very poor/spotty almost non-existent Wi-Fi connection, tight parking spaces, people running around & making banging noises at almost midnight hours. They advertised “Free breakfast” as it’s showing in Booking.com but we were told at check-in there won’t be breakfast “due to COVID-19” as the front desk clerk points to the sign. I asked if we should get a rate discount but she says “NO” and just shrugged her shoulder. I suggested that they should change their ad to inform the customers. No response. We felt it wa... read more
Business response:
Hi Jesse, Thank you for sharing your concerns with us. Whilst we are happy that you found the location favorable, we are sorry to learn that you had a disappointing experience. Firstly, we apologize for the WiFi issues you faced. This is unusual and we will definitely look into it. Again, we are sorry for having discontinued the breakfast service for a while due to the ongoing pandemic. However, we assure you that once things turn around, we will resume this service so as to provide our guests with an enhanced experience. We... read more
Could barely make it through one night; not worth the money. The facilities were subpar- 1.5 inch gap under door, door really hard to open or close, exposed bare plywood, broken TV (fixable with much fiddling by husband), lights flickered, wallpaper peeling, bed uncomfortable. On top of that, none of our devices would connect to the internet and even when down the problem the only response was "sorry" with no attempts to rectify the situation. Ended up leaving after one night to stay at a better hotel down the street.
Business response:
Hello Jennifer, Thank you for taking the time to review us. We are sorry to hear that you had a negative experience. We have noted all your feedback and we apologize profusely for the inconvenience that you had to deal with. We will definitely look into these issues and resolve them. Again, we are sorry that our personnel failed to leave a positive impression on you. We will ensure that none of this repeats. We would really appreciate a second chance to earn back your trust! Best Regards, Ray, Customer Care Team
Horrible We reserved Carmel Inn and Suites, but after checking in we were told that this hotel was closed and were switched to Carmel Oaks inn and Suites. We were reluctant, but proceeded to Carmel Oaks. Once there, we were greeted by a not so friendly front desk person and I asked for 2 beds as that is what we reserved. Went to the room and we found 1 bed and a pull out. Went back to the front desk person and he explained that’s all they had and go back to the original property. We had been traveling a while and one person ... read more
Business response:
Hi William, We thank you for sharing your concerns with us. We are sorry if our service left something to be desired. Although this is uncommon, we will definitely have a word with our management to ensure that such things are taken care of and not repeated. We believe in providing all our guests a high-end experience and we will surely discuss your feedback with our team to put things in the right place. Once again, we are sorry for all our shortcomings and we request you to give us another chance to host you more successfu... read more
Disappointing
Disappointing 實際房型與網路預訂的不同，櫃檯人員態度很差、無法溝通。房間打掃不乾淨、地毯很可怕。
Business response:
I apologize for that we were not able to meet your expectations and we welcome your feedback in order to improve our service.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.