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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Okay
Don’t stay here There were ants in the bathroom, the shower doesn’t drain. After about 3-5 minutes your standing in a foot of water, the bathroom lights wouldn’t turn on. The room smells old and stale. The walls are super thin, you can hear everything going on outside and upstairs, like it’s in your room. The noises were so bad, it woke us at 1:30 in the morning. This place gets a few negative star It’s close to ocean avenue
Business response:
Mary, We are extremely apologetic for the fact that your room had housekeeping and maintenance issues. We will ensure that our management team is aware of your comments and that rooms must be double-checked prior to arrivals. We hope that you will notice some improvements when you stay with us again. Best Regards, Ray, Customer Care Team
a waste of money when I could get something two blocks down the street for the same price. For the money it was very old with the wall paper peeling from the walls. Old furnishings, curtains, bedspread, old plug in baseboard heater. TV didn't work. I should have read the reviews and taken them seriously. I would not recommend it.
Fair The room was cold and dismal. An ancient space heater was inadequate.
Fair
Disappointing!!! Breakfast very disappointing. Walls paper thin. TV didn't turn off - had to leave on and close doors. Overhead light came on 6x by itself the first night - wonder about overall electrical! Very tired looking. Not worth what we paid. Would NOT stay there again. Convenient location. Quiet.
Business response:
Dear Valerie, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Delighted I only booked for one night. This motel makes a Motel 6 look luxurious-very old & antiquated property-direct TV with no local stations-this is definitely a one night stay motel. Looked like there were only 3 occupied rooms that night. Arrived at 2PM & was told rudely not to come back until 3PM-the place was empty. Checking out I had to ask for a printout of the motel charge. I've had good luck with this site before but not this time.. the bed was very comfortable-I'm a hot sleeper & this bed never gave me a problem
Business response:
We are very disappointed to know that we did not provide you with the wonderful stay that the vast majority of our guests experience with us. We are known for our professional, friendly staff, and we are extremely disappointed to receive your comments in relation to your experience. We apologize for not providing you with the great stay and wonderful hospitality that we are known for, but we appreciate you staying with us on this visit. Best Regards, Ray, Customer Care Team
Okay
Lots of little unpleasantries and very overpriced for what was provided. Parking was very tight, but available. Front desk staff was not friendly or unfriendly; too businesslike. Room had one window facing the wall of the adjacent building (about 6 feet away), so no view and no circulating air. Remodel was literally a papering over process, with lots of corners cut. Some appliances, i.e., TV, satellite box were unplugged and I had to get behind to the dresser to find the cords. "Breakfast" was a lot of pre-packaged or pre-fr... read more
Business response:
Dear Edward, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,875 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.