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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Not the best but great location Main light with fan did not work and there was a hole in the wall where the switch was located and reported it to staff and she said it was working and told me pull the chain , I informed her there was no chain on the fixture and she finally said she would fix it after three days say still no light working very unfriendly did not pursue the issue will not stay here again too many other choices Location
Business response:
Dear Francis, While we are happy to hear that you found the location convenient, we are extremely disappointed to learn that your experience was not up to the mark! We are sorry for the delay on the part of our personnel in taking the necessary action for solving this issue. This is an uncommon instance! We sincerely apologize for this inconvenience! We will surely look into the said issues and fix them as soon as possible. We would really appreciate a second chance to earn back your trust! Best Regards, Ray, Customer Care T... read more
Other than location and parking would never stay there again. Very overpriced Breakfast was minimal.. The coffee machine juice machine or milk machine were not working. Fresh fruit good first morning but all left over for second morning. To get ice you had cross divided road to another hotel.. No water in swimming pool. Faucet in shower so loose was hard to turn on We were suppose to have downstairs room but put on second floor.
Business response:
Dear Donald, We are sorry that we were not able to match your expectations. However, we are currently working on upgrading the breakfast service. Also, we are sorry about the coffee machine not working. We will surely look into it and try to get it fixed as soon as possible. Again, we are planning on renovating the pool so that our customers can enjoy the pool experience pretty soon. Also, we thank you for bringing our attention to the shower faucet. We will also look into it and get it fixed for the convenience of the next ... read more
2 nuits sont un maximum dans cet hôtel. L'absence de télévision car en panne. Le petit déjeuner très spartiate avec des machines à café en panne. La proximité du centre ville. Le calme.
Absolutely the worst stay of any I have had in a long time. Very rude staff. If there was less than Everything. left after 2hours because of such a bad place. I was charged for thefirst nite and woukd not give me credit for the second nite.
Business response:
Dear Herb, We are extremely sorry to hear the trouble and inconvenience that you faced. We will surely have a word with the management regarding this problem. It is disappointing to learn that you left without taking the best of what we provide. We apologize for all our shortcomings and we hope to serve you even more successfully in the future! Best Regards, Ray, Customer Care Team
Buscad otro hotel Teníamos vistas a una pared, situada a menos de 50 cm de la ventana. En la habitación había una capa de polvo considerable en varios sitios, concretamente encima de la televisión, así como algún insecto tipo cucaracha. El personal no es de los que opinan que el cliente siempre tiene la razón. Está en el pueblo.
Poor & disappointing Very basic accommodation . Poor breakfast choice . Wouldn’t stay here again Nothing
Business response:
Dear Latif, We are extremely disappointed to learn that you did not enjoy your stay with us. We will surely try our best to expand our breakfast menu and make it better for you the next time. We are sorry that you had such a bad experience. But we promise to give you no more reasons to complain in the future. Best Regards, Ray, Customer Care Team
See above. If there are two chairs in room and two people and one chair isn’t usable, annoying. Use of toxic cleaning product that left a bad smell. Broken chair-inconvenient. Too many plastic plants in room. No desk. Clean sheets and clean overall.
Business response:
Dear Nina, Thank you for your valuable feedback. However, we are sorry that you did not find our property well suited to your needs. We will try to upgrade our housekeeping service so that it does not cause any sort of inconvenience to you in the future. Again, many many thanks for bringing the broken chair problem to our notice. Also, we will be passing your feedback regarding the plastic plants and desk. We hope that you will give us another chance to serve you in a better way. Best Regards, Ray, Customer Care Team
Poor ZERO The bed was like cement. Lady at front desk needs attitude adjustment.Had 2 encounters with her n both terrible. This place needs to be black listed from your list do not advertise this horrible place. Jade offered me 25$ rebate but I can not access it horrible experience all around. I am. really discussed with you people n Carmel Inn.
Business response:
Dear Guest, It is extremely disappointing to learn that you did not enjoy your time with us. We sincerely apologize for not meeting your expectations. It is regretful to know that you have left without having a first-rate experience that we endeavor to provide to each of our guests. We house a great team of staff who are well-behaved, hardworking and promising. But we value your feedback and will surely check it with our staff by trying to ensure that such behavior does not repeat in the future. We apologize for the deficien... read more
Precio desorbitado para lo que ofrece el hotel Personal poco atento y poco colaborador. Precio excesivo para lo que ofrece el hotel (camas astilladas en esquinas con peligro de hacerte daño al pasar, habitacion que da a un muro,...).
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.