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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointing Habitación ruidosa por las calderas me dijeron. El desayuno fatal. Una máquina de cafe y cuatro snacks embalados. La ubicacion en Carmel
Disappointing Very unfriendly staff. Air-conditioning was not working, only warm up function was working, but not cooling. It wasn't possible to open a window in the room. Breakfast was ok, they had applied and bananas, but no hot meal options
Business response:
Dear Tatiana, Thank you for your response! We are sorry that you did not really enjoy breakfast. We will surely consider your suggestion regarding the hot meal options. Also, we are sorry that you found the staff unfriendly. But please consider this an uncommon instance! Again, we regret the inconvenience caused as a result of the air conditioner not functioning properly. We will definitely look into it! We hope that you will give us another chance to make things right! Best Regards, Ray, Customer Care Team
Needs updating and modernisation - over priced for what you get. However our room was next to communal dining room which was very noisy and the doors were paper thin. We had a noisy family with a screaming child next to our room. The staff were kind enough to leave our keys in an envelope as we arrived at 10.30pm. However our room was next to communal dining room which was very noisy and the doors were paper thin. We had a noisy family with a screaming child next to our room.
Business response:
Dear Jennifer, We apologize greatly for the inconvenience that marred your stay with us. We are currently working on certain upgrades to make the property even more sound-proof. However, we are glad that you found the keys safe as was left by our staff, We hope to serve you even better in the future! Best Regards, Ray, Customer Care Team
We have been traveling to Carmel for over 40 years and this is the worst hotel we have ever stayed . The property was in disrepair and needs massive refurbishing.
Business response:
Dear Michael, We are sorry to hear that you did not have a quality experience. We apologize greatly for all the inconvenience. Currently, we are working on certain improvements to provide our customers with the best. We will surely consider your feedback. We hope that you will give us another chance to make things right! Best Regards, Ray, Customer Care Team
Not the best but great location Main light with fan did not work and there was a hole in the wall where the switch was located and reported it to staff and she said it was working and told me pull the chain , I informed her there was no chain on the fixture and she finally said she would fix it after three days say still no light working very unfriendly did not pursue the issue will not stay here again too many other choices Location
Business response:
Dear Francis, While we are happy to hear that you found the location convenient, we are extremely disappointed to learn that your experience was not up to the mark! We are sorry for the delay on the part of our personnel in taking the necessary action for solving this issue. This is an uncommon instance! We sincerely apologize for this inconvenience! We will surely look into the said issues and fix them as soon as possible. We would really appreciate a second chance to earn back your trust! Best Regards, Ray, Customer Care T... read more
Other than location and parking would never stay there again. Very overpriced Breakfast was minimal.. The coffee machine juice machine or milk machine were not working. Fresh fruit good first morning but all left over for second morning. To get ice you had cross divided road to another hotel.. No water in swimming pool. Faucet in shower so loose was hard to turn on We were suppose to have downstairs room but put on second floor.
Business response:
Dear Donald, We are sorry that we were not able to match your expectations. However, we are currently working on upgrading the breakfast service. Also, we are sorry about the coffee machine not working. We will surely look into it and try to get it fixed as soon as possible. Again, we are planning on renovating the pool so that our customers can enjoy the pool experience pretty soon. Also, we thank you for bringing our attention to the shower faucet. We will also look into it and get it fixed for the convenience of the next ... read more
2 nuits sont un maximum dans cet hôtel. L'absence de télévision car en panne. Le petit déjeuner très spartiate avec des machines à café en panne. La proximité du centre ville. Le calme.
Absolutely the worst stay of any I have had in a long time. Very rude staff. If there was less than Everything. left after 2hours because of such a bad place. I was charged for thefirst nite and woukd not give me credit for the second nite.
Business response:
Dear Herb, We are extremely sorry to hear the trouble and inconvenience that you faced. We will surely have a word with the management regarding this problem. It is disappointing to learn that you left without taking the best of what we provide. We apologize for all our shortcomings and we hope to serve you even more successfully in the future! Best Regards, Ray, Customer Care Team
Buscad otro hotel Teníamos vistas a una pared, situada a menos de 50 cm de la ventana. En la habitación había una capa de polvo considerable en varios sitios, concretamente encima de la televisión, así como algún insecto tipo cucaracha. El personal no es de los que opinan que el cliente siempre tiene la razón. Está en el pueblo.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,891 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.