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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Nightmare place Everything. Theres only one person for the entire place, and seems he doesnt like to work. The room was terrible, ugly and dirty with no soace for anything. We were my husband and my 4 year old son and even we had 2 queen beds, we’ve decided to sleep all together in one bed because we were so afraid to sleep separated. It was freeking cold and the room didnt have not even one thing to cover yourself while sleeping. Really, we didnt even want to put out foots in the carpet. It was really the worst room in the ... read more
Business response:
Dear Solcillonk, Thank you for your feedback. We are extremely sorry to know that you had such a negative experience at our hotel. Our staff is trained to provide a clean and comfortable stay for all our guests, and we clearly, did not deliver that. It is shocking to know that you were allotted a room that was not inspected or cleaned before check-in. Trust us, this comes to us as a surprise and the first complaint as most of us guests here have a very pleasant stay and appreciate the service provided by the staff. Your feed... read more
Staff was rude and room was not completed Smoke detector missing in both rooms, very noisy room, heard all doors opening and closing.
I never stayed in the hotel with this wretched condition, and hopefully, never will. The condition of the room is very poor: the bathroom door was hanging on the rusty hinges and could not be closed properly, the tile grout around the tub was loose and dirty, the mattress was hard as a rock and sitting on a rough 2x6 box, the entry door didn't have a bottom weather strip and you can see a street from inside, the wallpapers are old and there was a big hole right over light switch. baseboards were dirty and bathroom door casin... read more
Business response:
Hey Dimitry, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Best Regards, Ray, Customer Care Team
ok. wouldn't go there again. Room was very small. The window looked out into a out of use swimming pool and no other view (very bad view). Breakfast was very basic. Coffee, Milk and orange juice were all DILUTED.
Business response:
Hey Krishna, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your comments, we really appreciate them. Best Regards, Ray, Customer Care Team
Bad experience Very bad staff attitude from the moment we checked in. The room was very small, not like Booking photos. Poor breakfast.
Business response:
Hey Alejandra, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your comments, we really appreciate them. Best Regards, Ray, Customer Care Team
Okay Our room the bed was not changed and I had to go tell the front office. Front office rold us to come back in an hour while he call the maid who was gone for the night to come back and change the bed sheet. Then the TV wasn't working so we had to call for service. The neighbor next to us kept banging and slamming their door so another neighbor who was brave came out and yelled at them to stop he can't get any sleep. Things got quiet after that. The check in was super quick.
Business response:
Dear M, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Regarding the noise made by your neighbor, we do request all our guests to respect the presence of others, however, it is not always in our hands. ... read more
Completely ruined our vacation. Charged an extra $160 for unstated reasons. Made it one of the most expensive hotels I've ever stayed in. The room key-card kept de-magnetizing, and we got stuck outside our room several times. Breakfast was stale toast and a water dispenser that dispensed greenish brown water. It was obvious that the cleaning staff had gone through our stuff when they came to clean, and a few things had gone missing. The room smelled so strongly we had to sleep with the window open. One of the worst experienc... read more
Pleasant Terrible breakfast
Business response:
Dear Joseph, Thank you for choosing to stay with us. It appears from your ratings that your experience of staying with us did not match your expectations. Your feedback regarding the breakfast has been noted and we are sorry that it did not meet your needs. We would also like to know about how we can make your next stay with us more comfortable. We hope you give us another opportunity to host you for a better experience. Best Regards, Ray, Customer Care Team
Fair 침대가 생각보다 좁음. 위치
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.