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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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It was ok for the price. Food left in the refrigerator Location, comfortable accommodations.
Business response:
Dear Michael, Thank you for choosing to stay with us. We are so glad that you had a comfortable experience at the hotel, and our location suited you. We would like to know more about how we can make your next stay with us enjoyable. Hoping to see you again very soon. Best Regards, Ray, Customer Care Team
Fair Le stanze sono vecchie e necessitano di manutenzione, la colazione è povera. Il rapporto qualità/prezzo è negativo. La posizione è comoda al centro, e la struttura è silenziosa.
Fair Das Zimmer mit Durchgangstüre, die einem zum Mithörer aller Gespräche nebenan macht. Vom Lärm ganz zu schweigen. Das benutzte Putzmittel riecht nach Chlor wie im öffentlichen Schwimmbad Alles sauber und nett eingerichtet
Disappointing
Overpriced. Wifi didn't work in our room, owner/receptionist didn't care. Candy wrapping on the floor, stains on bed sheets. Poor breakfast. Good location, 5min walk to downtown.
Business response:
Hello Laurent, Thank you for your feedback. We are so glad to know that our location suited you and you had a great stay at the hotel. We apologize for the inconvenience caused due to the wifi not working in your room and other cleanliness concerns. Your feedback is very important to us and we will make sure it is discussed with the team to make changes wherever possible. We do hope that you can give us one more chance to serve you better during your next visit to the city. Best Regards, Ray, Customer Care Team
Nightmare place Everything. Theres only one person for the entire place, and seems he doesnt like to work. The room was terrible, ugly and dirty with no soace for anything. We were my husband and my 4 year old son and even we had 2 queen beds, we’ve decided to sleep all together in one bed because we were so afraid to sleep separated. It was freeking cold and the room didnt have not even one thing to cover yourself while sleeping. Really, we didnt even want to put out foots in the carpet. It was really the worst room in the ... read more
Business response:
Dear Solcillonk, Thank you for your feedback. We are extremely sorry to know that you had such a negative experience at our hotel. Our staff is trained to provide a clean and comfortable stay for all our guests, and we clearly, did not deliver that. It is shocking to know that you were allotted a room that was not inspected or cleaned before check-in. Trust us, this comes to us as a surprise and the first complaint as most of us guests here have a very pleasant stay and appreciate the service provided by the staff. Your feed... read more
Staff was rude and room was not completed Smoke detector missing in both rooms, very noisy room, heard all doors opening and closing.
I never stayed in the hotel with this wretched condition, and hopefully, never will. The condition of the room is very poor: the bathroom door was hanging on the rusty hinges and could not be closed properly, the tile grout around the tub was loose and dirty, the mattress was hard as a rock and sitting on a rough 2x6 box, the entry door didn't have a bottom weather strip and you can see a street from inside, the wallpapers are old and there was a big hole right over light switch. baseboards were dirty and bathroom door casin... read more
Business response:
Hey Dimitry, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Best Regards, Ray, Customer Care Team
ok. wouldn't go there again. Room was very small. The window looked out into a out of use swimming pool and no other view (very bad view). Breakfast was very basic. Coffee, Milk and orange juice were all DILUTED.
Business response:
Hey Krishna, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and make changes that we can in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your comments, we really appreciate them. Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,893 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.