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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Delighted I only booked for one night. This motel makes a Motel 6 look luxurious-very old & antiquated property-direct TV with no local stations-this is definitely a one night stay motel. Looked like there were only 3 occupied rooms that night. Arrived at 2PM & was told rudely not to come back until 3PM-the place was empty. Checking out I had to ask for a printout of the motel charge. I've had good luck with this site before but not this time.. the bed was very comfortable-I'm a hot sleeper & this bed never gave me a problem
Business response:
We are very disappointed to know that we did not provide you with the wonderful stay that the vast majority of our guests experience with us. We are known for our professional, friendly staff, and we are extremely disappointed to receive your comments in relation to your experience. We apologize for not providing you with the great stay and wonderful hospitality that we are known for, but we appreciate you staying with us on this visit. Best Regards, Ray, Customer Care Team
Okay
Lots of little unpleasantries and very overpriced for what was provided. Parking was very tight, but available. Front desk staff was not friendly or unfriendly; too businesslike. Room had one window facing the wall of the adjacent building (about 6 feet away), so no view and no circulating air. Remodel was literally a papering over process, with lots of corners cut. Some appliances, i.e., TV, satellite box were unplugged and I had to get behind to the dresser to find the cords. "Breakfast" was a lot of pre-packaged or pre-fr... read more
Business response:
Dear Edward, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Uncomfortable Cold AM water Size and light of room Unmarked breakfast room. Unclean room. I feel that this Inn could be so much more, however the Booking.com misrepresented the amenities of this Inn. I traveled with my 22 year old daughter.
Business response:
Dear Holly, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Good My wife and I thought this was a different hotel that we previously stayed at. I asked the women, taking reservation from booking.com, if this was the same hotel that had a shopping center with a restaurant directly across the street. She said yes. Therefore, she lied to me in order to get me to make this reservation. In the future, I will do my best to avoid making any reservations through booking.com.
Business response:
Dear guest, we are sorry to hear that you did not like the service we have offered. We wish we could have made it better. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Okay
Would not stay here again Arrived 45 minutes early but told to wait in car until three to check in. Told room wasn't ready but we watched and the room we were assigned was clean and available. Room cold. electric heater could barely keep up and kept cycling every 30 seconds - not conducive to sleep. Needed an extra blanket but told it was in closet - not so. Told to find house keeping and ask them - no where to be found The facility is old but seemed well kept but when new arrivals come extremely noisy - 10 pm and midnight a... read more
Business response:
Dear John, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Fair Continental breakfast food standard was very poor quality indeed. Paper cups plates and plastic cutlery just not acceptable. Comfortable bed and a great location.
Business response:
Dear guest, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. B Best Regards, Ray, Customer Care Team
Probably wouldnt stay here again The bed was not comfy at all and the electric fireplace/heater made so much noise. Also the decor was like something from the 60s . Update your place, the location is great. The bathroom was nice
Business response:
Dear guest, we are sorry to hear that you had such a mediocre experience. We will certainly have these issues checked right away by our maintenance team. Thank you for your feedback, we appreciate it. Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,885 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.