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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I got a call from Clear Rate on Friday and was told that they were working with Frontier...taking over their billing and would be lowering our rates from $70 per line to $40 and another percentage discount. I told her I didnt receive any info from Frontier on this and she told me that the info was sent out earlier in the year and was probably just thrown out. I disconnected from her when she was transferring me to get "verified". I called Frontier who told me this was NOT true. They do lease some of Frontier's lines BUT they... read more
Watch out for these guys. I was promised a 30% reduction off Frontier prices with improvements in service. What I got was a 50% reduction in Internet speed and a 11% increase in monthly charges. After calling they offered a substantial reduction in rates if I went voice over internet for calling. This won't work since they already reduced internet speed by 50% we cannot call and use the credit card machine at the same time.
Business response:
Good morning Ron, It is always our goal to be honest, save you money, and provide the highest quality service available. While we do not have access to account information from other providers, such as internet speeds, we do ensure that our internet speeds are made apparent to customers in the onboarding process. While it is also highly irregular for us to not save our customers money on their rates, in those instances it is our flat policy to void the one year commitment so these customers may return to their original ser... read more
This company had a friend of mine 98 years old who speaks little if no English by giving her a good rate of $30 per month. First month billing was $30 as told it would be, second month $41 and by the third month $51. At this point I called customer service to enquire about the high bill, as the surcharges and fees were $21. The customer service representative agreed and put me on hold while she discussed with her manager. Upon return, she told me the fees and surcharges fluctuate between $15 and $25 a month. When she told me... read more
Business response:
Good morning Suzanne, We appreciate you reaching out on behalf of your friend and our customer. Our rates are indeed locked, and are guaranteed to never be increased as long as your friend stays our customer. That said, the taxes and surcharges, which we have no control over and do not profit from, do fluctuate on a month to month basis. They are typically around the ballpark range of $15-17. However, what you described is outside of that range, so we encourage you to reach out to us once more at (877) 877-4799 or by sending... read more
My mother,84 years old has received threats, no internet , land line phone, well over 100.00, a month, scam, crooks, Beware !
Business response:
Good afternoon Ben, Please clarify, is your mother a Clear Rate customer? We would be happy to look in to her concerns and can assure you Clear Rate doesn't threatened its customers over billing issues. We are confident that no matter the issue we can help resolve her problem, please reach out to our Customer Care Department at (877) 877-4799. Kind regards, Clear Rate Customer Support
This company presents themselves as Frontier, but they are not. An agent from Clear Rate impersonated themselves as being from Frontier and even had our account information. They needed to make a confirmation call to the business line where I'm employed and again presented themselves as Frontier. Yesterday, which was about a week later, the main business line doesn't work. I called Frontier and they had no idea who called me with the account information. This has now impacted where I work, as our main phone line is down and ... read more
Business response:
We are very sorry to hear about your recent experience. It is always our goal to be honest, save you money and provide the highest quality service available. In order for us to better assist you with your concern, please contact our Customer Care department at (877) 877-4799 at your earliest convenience. We are open from 7:00 am to 10:00 pm Monday through Friday (EST) and Saturday 9:00 am to 5:00 pm (EST). We look forward to your call and will remedy your issue in a timely manner.
A man from clear rate called me saying they were taking over all of frontiers customers. They promised me nothing was going to change and I had to get it done before any charges would be added to my bill. Frontier has no idea why they are calling people saying any of this stuff. They can't help WV people period. Only with internet not our land lines. I've been without a phone for 14 days. Just so I could try to get my same number I've had for 20 plus year's. I want a lawyer!
Business response:
We are very sorry to hear about your recent experience. It is always our goal to be honest, save you money and provide the highest quality service available. In order for us to better assist you with your concern, please contact our Customer Care department at (877) 877-4799 at your earliest convenience. We are open from 7:00 am to 10:00 pm Monday through Friday (EST) and Saturday 9:00 am to 5:00 pm (EST). We look forward to your call and will remedy your issue in a timely manner.
The absolute worst customer service experience we have ever had. My Mother died. I tried to get the service shut off. They had to get paperwork sent to them showing that I had authority for the account. I sent the paperwork. I had to pay for three months of service on a phone that they had suspended the account on (turned off the service except for 911). Not even one "I'm sorry for your loss" by anyone. This company and these people are heartless, appalling and horrible. We do not recommend doing business with Clear Rate eve... read more
Business response:
We sincerely apologize for your experience and we're sorry to hear of your mother's loss. We would be glad to look in to the billing issue for you. Please contact our Customer Care Center at 877.877.4799 for assistance on the final invoice.
This company is a scam. Please don't fall for their sales pitch. They have nothing to do with Century Link or any other telephone company. The sales pitch sounds good but it is absolutely a scam.
Business response:
Thank you for your review. We're sorry to hear you've had a poor experience and would be glad to address any of your concerns. Clear Rate utilizes a portion of Century Link's telephone lines to offer competitive rates to customer for local and long distance service. Please contact our Customer Care Center at 877.877.4799 and we can address your concerns.
They are terrible. It is a bait and switch operation. I was told that they were Frontier Small Business and can get me the same service for the same price. The internet is half the speed from Frontier if it is even working. Had 3 - 4 multiple day outages in the last 2 months. Do not switch to them....
Business response:
Thank you for your review. Clear Rate offers wholesale rates to customers through Frontier lines in your state. We're sorry to hear you've been experiencing issues with your internet service and would be happy to address. Please contact our Customer Care Center at 877.877.4799 and we can further assist!
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is closed now. It will open tomorrow at 8:00 a.m.