Clear Rate Communications

R. E. 

on BBB

3 years ago

Watch out for these guys. I was promised a 30% reduction off Frontier prices with improvements in service. What I got was a 50% reduction in Internet speed and a 11% increase in monthly charges. After calling they offered a substantial reduction in rates if I went voice over internet for calling. This won't work since they already reduced internet speed by 50% we cannot call and use the credit card machine at the same time. 

Suzanne A 

on BBB

3 years ago

This company had a friend of mine 98 years old who speaks little if no English by giving her a good rate of $30 per month. First month billing was $30 as told it would be, second month $41 and by the third month $51. At this point I called customer service to enquire about the high bill, as the surcharges and fees were $21. The customer service representative agreed and put me on hold while she discussed with her manager. Upon return, she told me the fees and surcharges fluctuate between $15 and $25 a month. When she told me... read more

Bill E 

on BBB

3 years ago

My mother,84 years old has received threats, no internet , land line phone, well over 100.00, a month, scam, crooks, Beware ! 

Angie G 

on BBB

3 years ago

This company presents themselves as Frontier, but they are not. An agent from Clear Rate impersonated themselves as being from Frontier and even had our account information. They needed to make a confirmation call to the business line where I'm employed and again presented themselves as Frontier. Yesterday, which was about a week later, the main business line doesn't work. I called Frontier and they had no idea who called me with the account information. This has now impacted where I work, as our main phone line is down and ... read more

Crystal M. 

on BBB

4 years ago

A man from clear rate called me saying they were taking over all of frontiers customers. They promised me nothing was going to change and I had to get it done before any charges would be added to my bill. Frontier has no idea why they are calling people saying any of this stuff. They can't help WV people period. Only with internet not our land lines. I've been without a phone for 14 days. Just so I could try to get my same number I've had for 20 plus year's. I want a lawyer! 

DOUG O 

on BBB

4 years ago

The absolute worst customer service experience we have ever had. My Mother died. I tried to get the service shut off. They had to get paperwork sent to them showing that I had authority for the account. I sent the paperwork. I had to pay for three months of service on a phone that they had suspended the account on (turned off the service except for 911). Not even one "I'm sorry for your loss" by anyone. This company and these people are heartless, appalling and horrible. We do not recommend doing business with Clear Rate eve... read more

Steve S 

on BBB

4 years ago

This company is a scam. Please don't fall for their sales pitch. They have nothing to do with Century Link or any other telephone company. The sales pitch sounds good but it is absolutely a scam. 

Pinar E 

on BBB

4 years ago

They are terrible. It is a bait and switch operation. I was told that they were Frontier Small Business and can get me the same service for the same price. The internet is half the speed from Frontier if it is even working. Had 3 - 4 multiple day outages in the last 2 months. Do not switch to them.... 

Tyler E 

on BBB

4 years ago

Please see the Joseph T posting below. The exact same thing...exact same thing...happened to me with our business. I love how their website has all of these fantastic reviews yet you go on any other site out there and there is nothing but negative comments. Someone needs to step in and shut this place down. They are nothing but swindlers.